Process Improvement Specialist

Pacific Federal Management; Hagåtña (GU); Sur place; USD 75 000 - 98 000; Plein temps

Résumé du poste

Pacific Federal Management (PFM) in Guam is seeking a Process Improvement Specialist to join the Business Strategy and Process Management Department. You will lead initiatives to identify and implement improvements, analyze workflows, and drive operational excellence across cross-functional teams.

The role emphasizes mapping current processes, reducing bottlenecks, and developing future-state designs with measurable outcomes, while fostering change and adoption across departments.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 3+ years of experience in process improvement, operational excellence, business process management, or business analysis.
• Working knowledge of Lean, Six Sigma, or other continuous improvement methods.
• Experience leading cross-functional projects from planning through implementation.
• Strong facilitation, documentation, and written communication skills.
• Lean Six Sigma Green Belt or higher a plus.
• Change management certification (Prosci or PMP) a plus.

Responsabilités

• Lead process improvement initiatives from discovery through implementation, prioritizing those that align with strategic goals and OKRs.
• Map current-state processes to identify inefficiencies, bottlenecks, redundancies, and risks; design improved future-state processes.
• Create and redesign processes using Business Process Management methods; define success metrics and track results.
• Lead company-wide and cross-functional transformation projects with scope, milestones, and stakeholder coordination.
• Coordinate with department heads as change champions; support communication, training, and adoption for sustained changes.
• Collaborate with Data Analytics on analytical support and automation opportunities; develop and maintain SOPs, process maps, and a central process library.

Connaissances

Lean

Six Sigma

Change management

Facilitation

Stakeholder management

Documentation

Communication

Formation

Bachelor’s degree in Business Administration, Operations Management, or related field

Outils

Power Automate

Visio

Lucidchart

Description du poste

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Process Improvement Specialist

Full Time Hagatna, GU, US

2 days ago Requisition ID: 1506

Job Description

Job Title: Process Improvement Specialist
Status:Full-time

Department: Business Strategy and Process Management

Reports To: Business Process Manager
Location: Guam

Job Summary:

Pacific Federal Management (PFM) is seeking a highly motivated and detail-oriented Process Improvement Specialistto join the Business Strategy and Process Management Department.

As a Process Improvement Specialist, you will play a critical role in executing the strategy by identifying and implementing process improvements needed to pursue operational excellence. You will analyze existing workflows, identify bottlenecks, implement solutions to streamline processes and lead cross-functional transformation projects.

Responsibilities:

Process Improvement & Excellence

• Lead process improvement initiatives from discovery through implementation, giving priority to those that close gaps against strategic goals and OKRs.
• Map current-state processes to identify inefficiencies, bottlenecks, redundancies, and risks, and design improved future-state processes.
• Create new processes and redesign or optimize existing ones using Business Process Management methods.
• Define success metrics for each initiative and track results after implementation to confirm targets have been achieved.

Cross-Functional Transformation

• Lead company-wide and cross-functional transformation projects, including scope, work plans, milestones, stakeholder coordination, and status reporting.
• Partner with the Business Performance Specialist to diagnose root causes of lagging or missed goals and decide where process change is needed.
• Work with department heads as change champions, and support communication, training, and adoption so changes are sustained.
• Coordinate with the Data Analytics department on analytical and system support for change initiatives, including automation opportunities.
• Develop and maintain standard operating procedures, process maps, and work instructions.
• Build and manage a central, up-to-date process library that employees can easily access.
• Drive process standardization across departments to improve consistency, quality, and compliance.

Facilitation & Enablement

• Facilitate process mapping sessions, improvement workshops, and root cause analysis sessions.
• Provide input to corporate strategy development and department strategy alignment.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 3+ years of experience in process improvement, operational excellence, business process management, or business analysis.
• Working knowledge of Lean, Six Sigma, or other continuous improvement methods.
• Working knowledge of workflow automation tools such as Microsoft Power Automate.
• Proficiency in process mapping methods (such as BPMN or swimlane diagrams) and tools such as Visio or Lucidchart.
• Experience leading cross-functional projects from planning through implementation.
• Understanding of change management principles and experience supporting adoption of new processes.
• Strong facilitation, documentation, and written communication skills.
• Ability to build relationships and influence stakeholders at all levels without direct authority.
• Lean Six Sigma Green Belt or higher a plus.
• Change management or project management certification (such as Prosci or PMP) a plus.
• Experience in construction, government contracting, or professional services a plus.