Process Improvement Team Specialist

Planstin; Saint George (UT); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

12 paid holidays plus 3 weeks of paid

Health, dental, vision, and accident"

Free membership for you and your-dep

401k plan with a 4% match

Free snacks and regular lunches onsite

Job summary

Planstin is seeking a Process Improvement Team Specialist to support administration and continuous improvement across Planstin Administration. You will work with all departments to enhance efficiency, accuracy, and overall operations, including renewals, billing, and enrollment-related tasks.

The role requires proactive, adaptable individuals with strong attention to detail and the ability to learn new systems quickly. A dynamic environment and ownership of responsibilities are expected.

Qualifications

• Strong written and verbal communication.
• Proven ability to learn new systems and processes quickly.
• High attention to detail and reliable follow-through.
• Comfort working with data, documents, and multi-step administrative workflows.

Responsibilities

• Collaborate with every department to support day-to-day administration and process improvement.
• Create and edit groups and perform group maintenance in Employee Navigator.
• Review data for renewals and prepare renewal letters and communications; manage invoicing and ID cards.
• Coordinate with vendors and perform quality checks to ensure accurate member servicing.
• Identify patterns for process improvements and drive resolution.

Skills

Strong communication

Learning agility

Attention to detail

Data handling

Job description

About the role

The Process Improvement Team Specialist supports the effective administration and continuous improvement of operational processes across Planstin Administration. Working collaboratively with departments throughout the organization, this position assists with group administration, renewals, billing, vendor coordination, member servicing, and other operational functions to ensure processes are completed accurately and efficiently. This position requires a proactive, adaptable, and detail-oriented individual who is comfortable working in a dynamic environment. The PIT Specialist is expected to learn new systems and processes quickly, take ownership of assigned responsibilities, identify opportunities for improvement, and contribute to solutions that enhance efficiency, accuracy, and the overall effectiveness of Planstin’s operations.

What you’ll do

Cross-team process work

• Partner with every department at Planstin to support day-to-day administration and process improvement
• Look for gaps, errors, delays, and workarounds, then help fix the process so the same issue does not keep coming back
• Learn new systems, workflows, and group setups as the job continues to change

Group setup and systems

• Create and edit groups in QC and Employee Navigator (ENav)
• Navigate Employee Navigator fluently for group maintenance, enrollments, and related administration
• Support plan enrollments and group configuration with a high standard of accuracy

Renewals, billing, and member materials

• Review data for renewals
• Create renewal letters and support plan enrollment communications
• Handle invoice and billing management
• Coordinate ID card sending
• Review underwriting and claims data as needed for renewals and group work

Vendors and quality

• Communicate with vendors and complete quality checks so members are serviced correctly
• Follow issues through to resolution and flag patterns that need a process change

Qualifications

Required

• Strong written and verbal communication
• Proven ability to learn new systems and processes quickly
• High attention to detail and reliable follow-through
• Comfort working with data, documents, and multi-step administrative workflows

Preferred

• Experience in benefits administration, TPA operations, group health, or a similar high-volume environment
• Working knowledge of Employee Navigator or a comparable benefits platform
• Experience with group setup, renewals, invoices/billing, ID cards, vendor QA, or claims/underwriting data
• Experience documenting processes or helping improve them

Planstin’s Employee Benefits:

• 12 paid holidays plus 3 weeks of paid time off to balance work and life.
• Comprehensive insurance coverage including health, dental, vision, and accident plans tailored for your well-being.
• Free membership for you and your dependents to Primestin Care Clinic.
• Invest in your future with a 401k plan backed by a solid 4% match from us.
• Free snacks and regular lunches available onsite.