Process Improvement Specialist – Meter Ops

Aqua America, Inc.; Wilkinsburg (Allegheny County); On-site; USD 85,000 - 110,000; Full time

Job summary

Essential Utilities, Inc. is seeking an experienced process Improvement analyst to optimize IntelliS meter inventory management, installation scheduling, and related workflows across Operations, Field Services, and Supply Chain.

You will develop dashboards, automate reports, and drive data‑driven improvements to enhance safety and customer experience. The role requires strong analytical abilities, 5+ years of experience, and collaboration with multiple departments to implement changes and ensure

Qualifications

• Minimum of 5 years analytical experience.
• Demonstrated experience in research, analysis, and logical results development.
• Bachelor's degree preferred. Valid driver’s license and ability to drive PNG Company Vehicles.

Responsibilities

• Identify, document, and implement process improvements related to IntelliS meter inventory management, distribution, installation scheduling, and operational workflows, with a focus on safety, efficiency, customer experience, and compliance with established procedures.
• Collect, compile, analyze, and report on data related to meter inventory levels, installation progress, contractor performance, customer appointments, and operational metrics to support business decision-making.
• Monitor end-to-end IntelliS meter processes and proactively identify process gaps, system issues, and operational risks; develop recommendations to improve workflow efficiency, inventory accuracy, and service delivery.
• Develop and maintain automated reports, dashboards, and tracking tools to monitor meter inventory, field deployment activities, installation completion rates, and overall program performance.
• Conduct testing and validation of business processes, system enhancements, reporting tools, and operational procedures to support continuous improvement initiatives.
• Serve as a liaison between Operations, Field Services, Supply Chain, Customer Care, Information Technology, Engineering, contractors, and other business partners to coordinate meter-related activities and resolve operational issues.

Skills

Business processes

Inventory management

Data analytics

Reporting tools

Process improvement

Microsoft Office

Communication skills

Project coordination

Education

Bachelor's degree preferred

Tools

Microsoft Office

Reporting tools

Business systems

Job description

Essential Utilities, Inc. is seeking an experienced process Improvement analyst to optimize IntelliS meter inventory management, installation scheduling, and related workflows across Operations, Field Services, and Supply Chain.

You will develop dashboards, automate reports, and drive data‑driven improvements to enhance safety and customer experience. The role requires strong analytical abilities, 5+ years of experience, and collaboration with multiple departments to implement changes and ensure