Process Improvement Specialist - Columbia, MD

ROHDE & SCHWARZ GmbH & Co. KG; Maryland; On-site; USD 90,000 - 130,000; Full time

Job summary

ROHDE & SCHWARZ GmbH & Co. KG in the United States (MD) is seeking a process and workflow professional to audit unwritten workflows, document SOPs, and establish a knowledge base to consolidate institutional knowledge.

The role focuses on bridging Sales, Engineering, Program Management, Service, and execution teams, creating templates, and introducing foundational KPIs to monitor pipeline velocity and project health. Coaching teams through formalization will be key.

Responsibilities

• Audit current unwritten, informal workflows by interviewing teams to extract and capture institutional knowledge.
• Design and document foundational processes, workflows, and swim lane diagrams across the sales-to-delivery and operations lifecycle.
• Establish clear boundaries, responsibilities, and data handoff requirements between Sales, Engineering, Program Management, Service, and execution teams.
• Create the company standardized templates, project intake forms, and Standard Operating Procedures (SOPs).
• Set up and maintain a user-friendly process library or knowledge base to ensure a single source of truth for the company.
• Educate, coach, and support team members through the transition from informal habits to newly structured workflows.
• Define and introduce the company3s first foundational KPIs to track pipeline velocity, engineering timelines, and project health.

Job description

• Audit current unwritten, informal workflows by interviewing teams to extract and capture institutional knowledge.
• Design and document foundational processes, workflows, and swim lane diagrams across the sales-to-delivery and operations lifecycle.
• Establish clear boundaries, responsibilities, and data handoff requirements between Sales, Engineering, Program Management, Service, and execution teams.
• Create the company standardized templates, project intake forms, and Standard Operating Procedures (SOPs).
• Set up and maintain a user-friendly process library or knowledge base to ensure a single source of truth for the company.
• Educate, coach, and support team members through the transition from informal habits to newly structured workflows.
• Define and introduce the company3s first foundational KPIs to track pipeline velocity, engineering timelines, and project health.