Process Improvement Engineer – Transformation Management

Jobtailor; New York (NY); On-site; USD 95,000 - 135,000; Full time

Job summary

Jobtailor in New York, NY is seeking a professional to drive enterprise-wide process improvement and transformation. The role partners with clinical, operational, and administrative stakeholders to assess workflows, identify opportunities, and design sustainable solutions across cross-functional teams.

You will analyze data, map processes, and develop actionable recommendations to support leadership and initiatives.

Qualifications

• 2–5 years of experience in process improvement, operational excellence, transformation, business operations, consulting, or a related field.
• Experience supporting cross-functional initiatives in a highly matrixed environment.
• Strong analytical skills with data-driven decision making.
• Experience with process mapping, workflow analysis, root cause analysis, and performance measurement.
• Ability to define problems in ambiguous situations and solve complex problems.
• Strong communication, facilitation, and stakeholder management skills.
• Proficiency with Microsoft Office; experience with Tableau, Power BI, SQL, Python, or AI-enabled tools is a plus.
• Lean, Six Sigma, or related certification preferred.

Responsibilities

• Support enterprise-wide process improvement and transformation initiatives.
• Partner with clinical, operational, and administrative stakeholders to assess workflows and identify improvement opportunities.
• Collaborate with Process Engineers, Project Managers, Change Specialists, and Data Analysts to implement sustainable solutions.
• Facilitate current-state assessments, future-state design sessions, and structured problem-solving efforts.
• Analyze operational data, identify root causes, and develop actionable recommendations.
• Create process maps, implementation plans, and performance metrics to support enterprise initiatives.
• Coordinate project workstreams, monitor progress, and communicate results to stakeholders and leadership.
• Support change management activities to drive adoption of new processes and ways of working.
• Design new tools, frameworks, or approaches for initiatives that don't have an established process or precedent to draw from.

Job description

Responsibilities

• Support enterprise-wide process improvement and transformation initiatives.
• Partner with clinical, operational, and administrative stakeholders to assess workflows and identify improvement opportunities.
• Collaborate with Process Engineers, Project Managers, Change Specialists, and Data Analysts to implement sustainable solutions.
• Facilitate current-state assessments, future-state design sessions, and structured problem-solving efforts.
• Analyze operational data, identify root causes, and develop actionable recommendations.
• Create process maps, implementation plans, and performance metrics to support enterprise initiatives.
• Coordinate project workstreams, monitor progress, and communicate results to stakeholders and leadership.
• Support change management activities to drive adoption of new processes and ways of working.
• Design new tools, frameworks, or approaches for initiatives that don't have an established process or precedent to draw from.

Requirements

• 2–5 years of experience in process improvement, operational excellence, transformation, business operations, consulting, or a related field.
• Experience supporting cross-functional initiatives in a highly matrixed environment.
• Strong analytical skills with experience using data to identify opportunities and drive decisions.
• Experience with process mapping, workflow analysis, root cause analysis, and performance measurement.
• Ability to structure and define problems in ambiguous, undefined situations, in addition to solving complex problems that already have a clear objective.
• Strong communication, facilitation, and stakeholder management skills.
• Proficiency with Microsoft Office; experience with Tableau, Power BI, SQL, Python, or AI-enabled tools is a plus.
• Lean, Six Sigma, or related certification preferred.

Core Competencies

Demonstrates expertise in process improvement and operational excellence, utilizing strong analytical skills to drive data-informed decisions and implement sustainable solutions across cross-functional teams. Proficient in process mapping, workflow analysis, and change management to enhance organizational performance.