Process Design Analyst

Veriipro; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Veriipro in Charlotte, North Carolina, is seeking a Process Design Analyst responsible for documenting and optimizing operational processes. The role emphasizes process improvement, compliance with governance standards, and enhancing efficiency through effective design and documentation.

The ideal candidate will analyze business processes, develop roadmaps, and ensure alignment between technology and operations. Strong communication skills and experience with process mapping tools are essential for this position.

Qualifications

• Proven experience in process design and improvement.
• Ability to document business processes using various formats.
• Understanding of process governance and compliance.

Responsibilities

• Analyze and design business processes to enhance operational efficiency.
• Develop process roadmaps aligned with business objectives.
• Communicate updates and changes to stakeholders.

Skills

Process Design and Process Improvement

Business Process Documentation

Process Governance and Controls

Process Metrics and KPI Management

Continuous Improvement Methodologies

Stakeholder Management

Strong Written, Verbal, and Presentation Skills

Tools

Visio

Lucidchart

Job description

Job Summary

Seeking a Process Design Analyst responsible for documenting, managing, and optimizing operational processes. The role focuses on process improvement, governance, documentation standards, process control, and ensuring adherence to organizational frameworks and best practices.

Key Responsibilities

• Analyze, design, document, and improve business processes to drive operational efficiency and reduce costs and cycle times.
• Develop and maintain current-state and future-state process roadmaps aligned with business objectives.
• Act as a liaison between business, technology, and operational teams to ensure process alignment and effectiveness.
• Define, monitor, and report on process performance metrics, service levels, and operational goals.
• Manage process documentation repositories, standards, templates, and process libraries.
• Establish and maintain process control plans to ensure compliance and consistency.
• Benchmark processes against enterprise standards and industry best practices.
• Conduct regular process reviews and identify opportunities for continuous improvement.
• Support governance activities and ensure adherence to established processes and tools.
• Communicate process updates, changes, and enhancements to stakeholders.
• Prepare process documentation, presentations, and reports for leadership and operational teams.

Required Skills

• Process Design and Process Improvement
• Business Process Documentation (Flowcharts, SOPs, Process Maps)
• Process Governance and Controls
• Process Metrics and KPI Management
• Continuous Improvement Methodologies
• Stakeholder Management
• Strong Written, Verbal, and Presentation Skills

Preferred Qualifications

• Experience with process mapping tools such as Visio, Lucidchart, or similar.
• Knowledge of IT Service Management (ITSM) and operational processes.
• Familiarity with Lean, Six Sigma, BPM, or process optimization frameworks.
• Strong analytical and problem-solving skills.