Process Improvement Specialist - Columbia, MD

ROHDE & SCHWARZ GmbH & Co. KG; Columbia (MD); On-site; USD 90,000 - 120,000; Full time

Job summary

ROHDE & SCHWARZ GmbH & Co. KG in the United States seeks a Process Improvement Lead to audit unwritten workflows by interviewing cross-functional teams and capturing institutional knowledge.

This role will design foundational processes and swim lane diagrams spanning sales, engineering, program management, service, and delivery. You will establish boundaries, responsibilities, and data handoff requirements while creating SOPs, templates, and a centralized knowledge base to ensure a single source

Responsibilities

• Audit current unwritten, informal workflows by interviewing teams to capture institutional knowledge.
• Design and document foundational processes, workflows, and swim lane diagrams across the sales-to-delivery and operations lifecycle.
• Establish clear boundaries, responsibilities, and data handoff between Sales, Engineering, Program Management, Service, and execution teams.
• Create standardized templates, project intake forms, and Standard Operating Procedures (SOPs).
• Set up and maintain a user-friendly process library or knowledge base as a single source of truth for the company.
• Educate, coach, and support team members through the transition to newly structured workflows.
• Define and introduce the company's first foundational KPIs to track pipeline velocity, engineering timelines, and project health.

Job description

• Audit current unwritten, informal workflows by interviewing teams to extract and capture institutional knowledge.
• Design and document foundational processes, workflows, and swim lane diagrams across the sales-to-delivery and operations lifecycle.
• Establish clear boundaries, responsibilities, and data handoff requirements between Sales, Engineering, Program Management, Service, and execution teams.
• Create the company standardized templates, project intake forms, and Standard Operating Procedures (SOPs).
• Set up and maintain a user-friendly process library or knowledge base to ensure a single source of truth for the company.
• Educate, coach, and support team members through the transition from informal habits to newly structured workflows.
• Define and introduce the company3s first foundational KPIs to track pipeline velocity, engineering timelines, and project health.