Process Improvement Specialist

Tahoe Forest Health System; Truckee (CA); On-site; USD 82,000 - 101,000; Full time

Job summary

Tahoe Forest Health System seeks an Improvement Coach and Facilitator to advance a culture of continuous improvement across the health system. You will coach, facilitate, train teams, and support improvement projects, focusing on process, outcomes, and patient and staff experience.

Under supervision of the Director Process Improvement, you will map processes, conduct root cause analysis, and help sustain gains, coordinating with frontline staff and leadership.

Qualifications

• Bachelor's degree required; 6 months to 1 year of relevant experience preferred.
• Knowledge of at least one structured improvement methodology (e.g., Lean, Lean Six Sigma, Model for Improvement).
• Experience coaching and facilitating; ability to deliver training; strong collaboration and relationship-building skills.

Responsibilities

• Coach staff and teams in applying Tahoe Forest's improvement approach to build problem-solving capability.
• Facilitate improvement events, workshops, and structured problem-solving activities with planning and follow-through.
• Deliver improvement education and training through workshops, onboarding, and learning sessions.
• Coordinate measurement activities with leadership and BI to track performance and communicate results.
• Maintain project documentation, dashboards, and reporting tools; support project communications.

Skills

Coaching

Facilitation

Training delivery

Data interpretation

Project tracking

Education

Bachelor's degree

Tools

Lean

Lean Six Sigma

Model for Improvement

Job description

Bargaining Unit: Non Represented - Professional

Rate of Pay: $91,499 annually + DOE

Summary

Under the supervision of the Director Process Improvement, supports the development of a culture of continuous improvement across the health system through coaching, facilitation, training, improvement project support, and administration. Partners with frontline staff through leadership to apply the Tahoe Forest process improvement approach to improve processes, outcomes, and the experience of patients, staff, physicians, and the community. Serves as an improvement coach and facilitator, helping teams build problem-solving capability, while supporting improvement measurement, project tracking, and organizational learning.

Essential Duties and Responsibilities

Improvement Coaching & Facilitation

Coaches staff, leaders, and teams in the application of the Tahoe Forest improvement approach, helping build problem-solving capability and continuous improvement practices.

Assists teams in selecting and applying appropriate improvement methodologies and tools to address operational challenges.

Facilitates improvement events, workshops, and structured problem-solving activities, ensuring effective planning, execution, and follow-through.

• Guides teams through activities such as process mapping, root cause analysis, improvement testing, implementation planning, and sustainment.
• Promotes engagement, accountability, and ownership for improvement within operational teams.

Education & Capability Building

Delivers improvement education and training through workshops, onboarding, learning sessions, and improvement events.

Adapts training and coaching approaches to meet the needs of learners with varying levels of improvement experience.

• Supports the development and ongoing engagement of process improvement champions and other learners throughout the organization.
• Reinforces standardized improvement practices, tools, and learning across departments.

Measurement Support

Assists leaders and teams in identifying meaningful measures to evaluate improvement efforts.

Partners with department leadership and Business Intelligence to obtain, track, interpret, and communicate performance data.

Supports teams in using data to monitor progress, evaluate results, and inform decisions.

• Maintains project documentation, action plans, dashboards, and reporting tools.
• Coordinates improvement activities, meetings, follow-up actions, and project communications.
• Supports organizational improvement reporting, project tracking systems, and status updates.
• Provides basic project management and activity-tracking support for strategic improvement initiatives.

Professional Responsibilities

Fosters a culture of continuous improvement, learning, collaboration, and accountability.

• Demonstrates System Values in performance and behavior.
• Complies with System policies, procedures, and regulatory requirements.
• Performs other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities

No supervisory responsibilities.

Bachelor's Degree and 6 months to 1 year relevant experience

Required Licenses/Certifications

None

Experience/Qualifications

Required:

Knowledge of at least one structured improvement methodology (e.g., Lean, Lean Six Sigma, Model for Improvement)

Experience in coaching and facilitation

Ability to deliver training

• Strong collaboration and relationship-building skills
• Ability to interpret and communicate basic performance measures and improvement data
• Ability to document and measure results

Preferred:

Lean Six Sigma Green Belt or equivalent education and experience in a structured improvement methodology

• Basic financial analysis and decision support skills

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.