Transformation Coach

University of Maryland Medical System Corporation; Easton (MD); On-site; USD 90,000 - 130,000; Full time

Job summary

University of Maryland Medical System Corporation seeks a Transformation Coach to lead continuous improvement initiatives across the organization. The role mentors teams, guides Lean and Six Sigma projects, and aligns efforts with organizational objectives and values.

You will facilitate workshops, analyze data, and promote a culture of high reliability and ongoing improvement. The incumbent will drive coaching, standard work development, and performance measurement while partnering with

Qualifications

• Bachelor’s degree in engineering, health care administration, nursing, business or related field.
• Lean or Toyota Production System training preferred or to be acquired within the 1st year.
• Lean / Six Sigma Black Belt preferred.
• 2-4 years’ experience facilitating process improvement teams.
• 2-4 years’ hands-on experience with process improvement methodologies at an organizational level, including process improvement events.
• Training in continuous quality improvement and process management.
• Experience teaching and instruction of process improvement concepts.

Responsibilities

• Leads teams in conducting performance improvement and process redesign workshops using appropriate analytic and facilitation techniques as the situation requires.
• Improves processes using performance improvement standards and methods, such as Lean, Six Sigma, process mapping / re-engineering, and collaborative problem-solving techniques.
• Assist in collecting and presenting data analysis results and developing standard work within process areas and Leads the A3/IMPRV process and design for rapid process improvement workshops (RPIWs) and Value Stream support, including business justification, baseline and current state performance, and accurate scope for the project.
• Uses proven statistical analysis tools (e.g. Excel, Minitab) to determine trends, root causes and improvement in a process.
• Assists department leadership with understanding and assessing the implementation and the application of our Value Delivery System using analytical data and instructs as necessary to promote a culture of High Reliable Organization and continuous improvement.
• Measures current organizational and process performance using a variety of qualitative and quantitative techniques including one-on-one user interviews, user workshops, surveys, observational studies, training and statistical analysis.
• Develops process maps of existing and future state processes using appropriate techniques and software (Visio).
• Facilitate Lean tools and management training including topics such as change management, innovation, team engagement, and coach and mentor leaders going through their Lean leadership training.

Skills

Lean leadership

Six Sigma

Change management

Facilitation

Project management

Data analysis

Excel

Minitab

Visio

Education

Bachelor’s degree in Engineering, Health Care Administration, Nursing, Business or related field

Lean or Toyota Production System training

Lean / Six Sigma Black Belt

Experience facilitating process improvement teams

Training in continuous quality improvement and process management

Experience teaching/process improvement concepts

Tools

Excel

Minitab

Visio

Job description

Job Requirements

The Transformation Coach provides leadership in continuous improvement efforts throughout the organization as assigned. Facilitates effective, efficient team functions in the delivery of goals and objectives as identified by the Transformation Guiding Team. Ensures all continuous improvement projects, task forces and workgroups, as well as department level continuous improvement efforts, align with our system values: diversity, integrity, compassion, excellence and discovery.

Job Requirements

The Transformation Coach provides leadership in continuous improvement efforts throughout the organization as assigned. Facilitates effective, efficient team functions in the delivery of goals and objectives as identified by the Transformation Guiding Team. Ensures all continuous improvement projects, task forces and workgroups, as well as department level continuous improvement efforts, align with our system values: diversity, integrity, compassion, excellence and discovery. The Transformation Coach is responsible for supporting and mentoring others in defining, scoping and validating projects that align with organizational objectives. Assist process owners in leading multidisciplinary project meetings and workshops to complete project tasks and activities, while driving Lean Leadership, innovation, efficiency and change management skills. Support departmental leaders in monitoring and measuring results. Develop standards and apply benchmarking and best practice applications to support improvement at the team and organizational levels. Facilitate training of Lean, Six Sigma, change management, project management, team building, internal process reviews, and other performance improvement topics. Promote a culture of continuous improvement through mentorship, coaching and change leadership.

Principal Responsibilities And Tasks

Leads teams in conducting performance improvement and process redesign workshops using appropriate analytic and facilitation techniques as the situation requires. Improves processes using performance improvement standards and methods, such as, Lean, Six Sigma, process mapping / re-engineering, and collaborative problem-solving techniques. Assist in collecting and presenting data analysis results and developing standard work within process areas and Leads the A3/IMPRV process and design for rapid process improvement workshops (RPIWs) and Value Stream support, including business justification, baseline and current state performance, and accurate scope for the project. Uses proven statistical analysis tools (e.g. Excel, Minitab) to determine trends, root causes and improvement in a process. Assists department leadership with understanding and assessing the implementation and the application of our Value Delivery System using analytical data and instructs as necessary to promote a culture of High Reliable Organization and continuous improvement. Measures current organizational and process performance using a variety of qualitative and quantitative techniques including one-on-one user interviews, user workshops, surveys, observational studies, training and statistical analysis. Develops process maps of existing and future state processes using appropriate techniques and software (Visio). Facilitate Lean tools and management training including topics such as change management, innovation, team engagement, and coach and mentor leaders going through their Lean leadership training.

Education and Experience

• 4 year / Bachelor’s Degree: Engineering, Health Care Administration, Nursing, Business or related field (Required). Hospital/healthcare operations experience and/or clinical experience preferred.
• Lean or Toyota Production System training (Preferred or to be acquired within the 1st year)
• Lean / Six Sigma Black Belt (Preferred)
• Successful completion of departmental onboarding required within 6 months of hire.
• 2-4 years’ experience facilitating process improvement teams/ role as a change agent
• 2-4 years’ hands-on experience with process improvement methodologies and approaches at an organizational level, including process improvement events
• Training in continuous quality improvement and process management
• Experience in teaching and instruction of process improvement concepts

Knowledge, Skills And Abilities

• Demonstrated understanding of patient focused care and strong customer service
• Effective and strong team leadership and facilitation skills
• Demonstrated ability to apply structured continuous improvement/change management methods.
• Demonstrated ability to meet deadlines, managing across organizational teams.
• Ability to influence and coach for results at all organizational levels; ability to constructively engage, negotiate, resolve conflict and influence staff and leaders.
• Ability to present findings and recommendations to senior management and front-line staff.
• Interpersonal skills: Adaptable to change and teamwork.