Process Improvement Advisor - FT - Quality

El Camino Health; Mountain View (CA); On-site; USD 71,000 - 107,000; Full time

Job summary

El Camino Health in Mountain View, CA is seeking a Process Improvement Advisor to lead Lean-based transformation across the hospital. You will teach leaders and front-line staff how to apply Lean, conduct Enterprise Value Stream Analyses, and guide rapid improvement workshops to solve problems and enhance operations.

You'll form cross-functional teams, coach on Lean behaviors, develop performance metrics, and deliver training on measurement, analysis, and control to sustain gains and improve

Qualifications

• Bachelor’s degree from an accredited college or university.
• 3 years of experience leading quality and process improvement in clinical settings with consultative, communication, coaching, facilitation and influencing skills.
• Knowledge of Lean tools and concepts such as PDSA, A3 thinking, Daily Problem Solving at front line, Waste, 5S, Standard Work.
• Proven analytical and problem-solving skills with data analysis, report writing and project planning abilities.
• Oral and written communication skills including training, coaching, and facilitating.
• Knowledge of inpatient and clinic operations.
• Just In Time (JIT), process flow techniques, and Six Sigma knowledge.
• Project management experience in process transformation.

Responsibilities

• Lead cross-functional teams through planning, coordinating and implementing improvement efforts, ensuring gains are sustained and measured.
• Facilitate diagramming and evaluation of processes, identify gaps and root causes.
• Coach leaders and staff to elevate Lean capabilities across the organization.
• Develop metrics to measure process performance and perform cost-benefit analyses.
• Survey best practices and drive process improvements.
• Deliver training courses on measurement, analysis, improvement and control.
• Consult with leaders to apply re-engineering techniques to improve performance and quality.

Skills

Lean methodology

Coaching

Facilitation

Data analysis

Project management

Communication

Training

Teaching

Education

Bachelor's degree

Tools

Microsoft Office

Excel

PowerPoint

Visio

Outlook

Access

Word

Job description

El Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry our mission and vision forward. We are proud of our reputation in the community: One built on compassion, innovation, collaboration and delivering high-quality care. Come join the team that makes this happen.

Job Description

The Process Improvement Advisor is a key resource in driving process improvement efforts and developing and implementing a Lean Management System throughout the organization. This position will be responsible for teaching and coaching leaders and front-line staff in the application of Lean, Lean leader behaviors, and other improvement principles, as a business strategy to solve problems and improve operations. This could take the form of assisting in coordinating and overseeing Enterprise Value Stream Analysis and Rapid Process Improvement Workshops or Kaizen Events; working with one or more unit-based leadership teams including clinical and ancillary departments.

Key Responsibilities

• Form, lead, and facilitate cross functional teams through planning, developing, coordinating and implementing improvement efforts, ensuring implementation runs smoothly and that gains are sustained and measured through data analysis and ongoing measurement of actionable performance data.
• Facilitate the diagramming and evaluation of existing processes, including identification of gaps, root cause analysis of issues, and opportunities for improvement.
• Coach and develop leaders and team members to improve the organization’s capability to continuously improve utilizing Lean methodology.
• Support teams in developing metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Perform cost and benefit analyses.
• Survey and analyze best practices for techniques and processes, recommend and facilitate improvements.
• Deliver presentations and training courses including measurement, analysis, improvement and control.
• Consult with leaders, departments, and committees on the use of re-engineering techniques to improve process performance and quality.

Qualifications

• Bachelor’s degree in a work-related field from an accredited college or university.
• Three (3) years’ experience leading quality and process improvement efforts, preferably in a clinical setting, with demonstrated consultative, communication, coaching, and teaching, facilitation and influencing skills.
• Knowledge of and experience using Lean tools and concepts such as: PDSA, A3 thinking, Daily Problem Solving at front line, Waste, 5S, Standard Work.
• Proven analytical and problem-solving skills. Ability to do data analysis, report writing and update/change/make project plans and strategic plans.
• Oral and written communication skills including training, coaching, and facilitating.
• Knowledge of inpatient and clinic operations.
• Just In Time (JIT), process flow techniques, and Six Sigma knowledge.
• Project management experience in process transformation.
• Proficient in Computer Applications, including Microsoft Office, Word, Excel, PowerPoint, Access, Visio and Outlook

License/Certification/Registration Requirements

None

Ages of Patients Served

This position does not generally require contact with patients, but may communicate with patients of all age categories.This is a general description of the nature and level of work performed by people in this classification. It may not include every responsibility, duty and skill required of persons who successfully do this job.

Salary Range:
$51.87 - $77.81 USD Hour

The Physical Requirements and Working Conditions of this job are available. El Camino Health will provide reasonable accommodations to qualified individuals with a disability if that will allow them to perform the essential functions of a job unless doing so creates an undue hardship for the hospital, or causes a direct threat to these individuals or others in the workplace which cannot be eliminated by reasonable accommodation.

Sedentary Work - Duties performed mostly while sitting; walking and standing at times. Occasionally lift or carry up to 10 lbs. Uses hands and fingers. - (Physical Requirements-United States of America)

An Equal Opportunity Employer

El Camino Health seeks and values a diverse workforce. The organization is an equal opportunity employer and makes employment decisions on the basis of qualifications and competencies. El Camino Health prohibits discrimination in employment based on race, ancestry, national origin, color, sex, sexual orientation, gender identity, religion, disability, marital status, age, medical condition or any other status protected by law. In addition to state and federal law, El Camino Health also follows all applicable fair and equitable employment policies from the County of Santa Clara.

FTE
1

Scheduled Bi-Weekly Hours
80

Work Shift
All Shifts: 8 hours