Process Improvement Project Manager — Call Center Ops

Staffmark Group; Austin (TX); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Weekly pay

Medical/dental/vision coverage

Life & Disability Insurance

401(k)

Leadership opportunities

Job summary

Staffmark Group in Austin, TX is seeking a Project Manager to lead business transformation initiatives that enhance processes, streamline operations, and improve customer service performance. You will align cross-functional teams to evaluate workflows, plan improvements, and manage timelines to ensure on-time delivery of key initiatives.

The role requires a bachelor's degree and prior project management experience, with preference for experience in call center or customer service operations.

Qualifications

• Bachelor's degree in Business, Project Management, Operations, or related field preferred.
• Experience leading business process improvement or transformation initiatives.
• Experience managing multiple projects in a fast-paced environment.
• Strong stakeholder management and communication skills.

Responsibilities

• Lead business process improvement and transformation initiatives across call center and customer service operations.
• Manage multiple concurrent projects from initiation through completion.
• Ensure projects are delivered on time and meet objectives.
• Partner with operations, technology, and leadership teams to evaluate current processes.
• Identify process gaps, inefficiencies, and opportunities for improvement.
• Design and implement enhanced workflows and operational solutions.
• Track project timelines, milestones, risks, and dependencies.
• Provide regular project updates and status reports to stakeholders.
• Facilitate collaboration across multiple departments and workstreams.
• Support change management activities and drive successful project implementation.

Skills

Project management

Stakeholder management

Communication skills

Process improvement

Call center operations

Education

Bachelor's degree in Business, Project Management, Operations, or related field

Job description

Staffmark Group in Austin, TX is seeking a Project Manager to lead business transformation initiatives that enhance processes, streamline operations, and improve customer service performance. You will align cross-functional teams to evaluate workflows, plan improvements, and manage timelines to ensure on-time delivery of key initiatives.

The role requires a bachelor's degree and prior project management experience, with preference for experience in call center or customer service operations.