Process Improvement Manager 3

Ampcus, Inc; Austin (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

Ampcus Inc. is actively seeking a Process Improvement Manager 3 to lead optimization initiatives within ITSM operations in Austin, TX.

The role centers on evaluating current workflows, identifying bottlenecks, and crafting actionable plans to boost throughput and end-user satisfaction using Lean and Six Sigma methodologies. You will translate optimized processes into specifications for modular or low-code solutions, partner with product teams on design, and establish ROI-tracking metrics.

Qualifications

• 8+ years in process engineering, operations optimization, or business process improvement.
• 5+ years evaluating current state processes and optimizing processes.
• 1+ year specifying software system requirements to design improved solutions.
• 1+ year Six Sigma Black Belt certification.
• 1+ year leading process transformation initiatives in large organizations.
• 1+ year proficiency with process modeling tools (e.g., Visio).
• 1+ year strong facilitation, communication, and stakeholder management skills.
• 1+ year experience with operational metrics, workflow optimization, and cross-functional collaboration.
• 1+ year experience in regulated or government environments.
• 1+ year familiarity with process automation or low-code tools.
• Lean certification.

Responsibilities

• Translate optimized processes into functional and non-functional specifications for a new modular or low-code technology solution.
• Work with product teams to ensure process requirements are reflected in the design and architecture of new tools.
• Conduct an end-to-end review of selected business processes across designated departments or functional areas.
• Engage stakeholders to gather insights on process pain points, bottlenecks, and improvement opportunities.
• Document “As-Is” workflows and analyze them using Lean and Six Sigma methodologies.
• Design optimized “To-Be” workflows and transition plans.
• Provide data-driven recommendations to improve process efficiency, reduce waste, and enhance functionality.
• Establish metrics to track improvements and ROI.
• Facilitate working sessions, process mapping workshops, and training as needed.
• Collaborate with IT and operations teams to align process improvement plans with system capabilities.
• Support the development of implementation roadmaps and change management strategies.

Skills

Process engineering

Ops optimization

BPM improvement

Six Sigma Black Belt

Process modeling

Stakeholder mgmt

Cross-functional team

Regulated environments

Low-code tools

Lean certification

Visio

Education

Six Sigma Black Belt certification

Lean certification

BSc / related degree

Tools

Visio

Job description

Process Improvement Manager 3

Location: Austin, TX.

Overview

Ampcus Inc. is a certified global provider of a broad range of technology and business consulting services. We are searching for a highly motivated candidate to join our talented team.

Description of Services

• Client requires the services of Process Improvement Manager 3, referred to as Candidate(s), who meets the general qualifications of Process Improvement Manager 3 in Information Technology Services Management (ITSM Operations) and the specifications outlined in this document for the Client.
• All work products resulting from the project shall be considered “works made for hire” and are the property of the Client and may include pre‑selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. Client will pay no fees for interviews or discussions, which occur during the process of selecting a Candidate(s).
• Client is seeking a seasoned process engineering professional to assist in evaluating and improving existing business processes. As part of ongoing operational excellence and digital transformation efforts, we require support in analyzing current state workflows, identifying inefficiencies, and creating actionable plans to enhance functionality, throughput, and end‑user satisfaction.

Responsibilities

• Translate optimized processes into functional and non‑functional specifications for a new modular or low‑code technology solution.
• Work with product teams to ensure process requirements are reflected in the design and architecture of new tools.
• Conduct an end‑to‑end review of selected business processes across designated departments or functional areas.
• Engage stakeholders to gather insights on process pain points, bottlenecks, and improvement opportunities.
• Document “As‑Is” workflows and analyze them using Lean and Six Sigma methodologies.
• Design optimized “To‑Be” workflows and transition plans.
• Provide data‑driven recommendations to improve process efficiency, reduce waste, and enhance functionality.
• Establish metrics to track improvements and ROI.
• Facilitate working sessions, process mapping workshops, and training as needed.
• Collaborate with IT and operations teams to align process improvement plans with system capabilities.
• Support the development of implementation roadmaps and change management strategies.

Candidate Skills and Qualifications

• 8 Years required: Process engineering, operations optimization, or business process improvement.
• 5 Years required: Evaluating current state processes and optimizing processes.
• 1 Year required: Specifying software system requirements to design improved solutions.
• 1 Year required: Six Sigma Black Belt certification.
• 1 Year required: Proven track record of leading process transformation initiatives in large organizations.
• 1 Year required: Proficiency in process modeling tools (e.g., Visio etc.).
• 1 Year required: Strong facilitation, communication, and stakeholder management skills.
• 1 Year required: Experience with operational metrics, workflow optimization, and cross‑functional team collaboration.
• 1 Year preferred: Experience in regulated or government environments.
• 1 Year preferred: Familiarity with process automation or low‑code tools.
• 1 Year preferred: Lean certification.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.