Process Transformation & Optimization Lead

Ampcus, Inc; Austin (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

Ampcus Inc. is actively seeking a Process Improvement Manager 3 to lead optimization initiatives within ITSM operations in Austin, TX.

The role centers on evaluating current workflows, identifying bottlenecks, and crafting actionable plans to boost throughput and end-user satisfaction using Lean and Six Sigma methodologies. You will translate optimized processes into specifications for modular or low-code solutions, partner with product teams on design, and establish ROI-tracking metrics.

Qualifications

• 8+ years in process engineering, operations optimization, or business process improvement.
• 5+ years evaluating current state processes and optimizing processes.
• 1+ year specifying software system requirements to design improved solutions.
• 1+ year Six Sigma Black Belt certification.
• 1+ year leading process transformation initiatives in large organizations.
• 1+ year proficiency with process modeling tools (e.g., Visio).
• 1+ year strong facilitation, communication, and stakeholder management skills.
• 1+ year experience with operational metrics, workflow optimization, and cross-functional collaboration.
• 1+ year experience in regulated or government environments.
• 1+ year familiarity with process automation or low-code tools.
• Lean certification.

Responsibilities

• Translate optimized processes into functional and non-functional specifications for a new modular or low-code technology solution.
• Work with product teams to ensure process requirements are reflected in the design and architecture of new tools.
• Conduct an end-to-end review of selected business processes across designated departments or functional areas.
• Engage stakeholders to gather insights on process pain points, bottlenecks, and improvement opportunities.
• Document “As-Is” workflows and analyze them using Lean and Six Sigma methodologies.
• Design optimized “To-Be” workflows and transition plans.
• Provide data-driven recommendations to improve process efficiency, reduce waste, and enhance functionality.
• Establish metrics to track improvements and ROI.
• Facilitate working sessions, process mapping workshops, and training as needed.
• Collaborate with IT and operations teams to align process improvement plans with system capabilities.
• Support the development of implementation roadmaps and change management strategies.

Skills

Process engineering

Ops optimization

BPM improvement

Six Sigma Black Belt

Process modeling

Stakeholder mgmt

Cross-functional team

Regulated environments

Low-code tools

Lean certification

Visio

Education

Six Sigma Black Belt certification

Lean certification

BSc / related degree

Tools

Visio

Job description

Ampcus Inc. is actively seeking a Process Improvement Manager 3 to lead optimization initiatives within ITSM operations in Austin, TX.

The role centers on evaluating current workflows, identifying bottlenecks, and crafting actionable plans to boost throughput and end-user satisfaction using Lean and Six Sigma methodologies. You will translate optimized processes into specifications for modular or low-code solutions, partner with product teams on design, and establish ROI-tracking metrics.