Lead Program Manager, Call Center Ops Transformation

AT&T; Dallas (TX); On-site; USD 119,000 - 178,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Disability Benefits

Life and AD&D Insurance

Employee discounts

Job summary

AT&T in Dallas, TX is seeking a Lead Project/Program Manager for Call Center Ops Support. This role sits at the intersection of data, BI, and execution, partnering across Operations, Product, Data, and Technology to turn insights into scalable outcomes.

You’ll thrive in fast-moving environments, bringing clarity to ambiguity and turning data into action. You’ll drive end-to-end program delivery, translate analytics into strategies, and influence senior leaders while leading cross-functional

Qualifications

• Bachelor’s degree (or equivalent experience).
• ~5+ years of experience in project/program management, operations, or analytics-driven roles.
• Experience in e-Commerce, B2C, and Consumer/Customer focused companies is highly desirable.
• Certifications (PMP, Agile, etc.) a plus.

Responsibilities

• Drive End-to-End Program Delivery from concept through execution—align with scope, timeline, budget, and outcomes.
• Turn analytics and insights into clear strategies, roadmaps, and measurable impact.
• Lead cross-functional execution, aligning priorities and plans across teams.
• Optimize Customer Care Operations using analytics, automation, and scalable solutions.
• Own planning and governance including intake, resource allocation, and reporting.
• Manage risk, remove blockers, and drive resolution with stakeholders.
• Communicate updates and recommendations to senior leadership.
• Influence without authority to drive outcomes across diverse teams.

Skills

Cross-functional leadership

Data-driven

Stakeholder management

Communication skills

Project management

Education

Bachelor’s degree

Job description

AT&T in Dallas, TX is seeking a Lead Project/Program Manager for Call Center Ops Support. This role sits at the intersection of data, BI, and execution, partnering across Operations, Product, Data, and Technology to turn insights into scalable outcomes.

You’ll thrive in fast-moving environments, bringing clarity to ambiguity and turning data into action. You’ll drive end-to-end program delivery, translate analytics into strategies, and influence senior leaders while leading cross-functional