Project Manager

Staffmark Group; Austin (TX); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Weekly pay

Medical/dental/vision coverage

Life & Disability Insurance

401(k)

Leadership opportunities

Job summary

Staffmark Group in Austin, TX is seeking a Project Manager to lead business transformation initiatives that enhance processes, streamline operations, and improve customer service performance. You will align cross-functional teams to evaluate workflows, plan improvements, and manage timelines to ensure on-time delivery of key initiatives.

The role requires a bachelor's degree and prior project management experience, with preference for experience in call center or customer service operations.

Qualifications

• Bachelor's degree in Business, Project Management, Operations, or related field preferred.
• Experience leading business process improvement or transformation initiatives.
• Experience managing multiple projects in a fast-paced environment.
• Strong stakeholder management and communication skills.

Responsibilities

• Lead business process improvement and transformation initiatives across call center and customer service operations.
• Manage multiple concurrent projects from initiation through completion.
• Ensure projects are delivered on time and meet objectives.
• Partner with operations, technology, and leadership teams to evaluate current processes.
• Identify process gaps, inefficiencies, and opportunities for improvement.
• Design and implement enhanced workflows and operational solutions.
• Track project timelines, milestones, risks, and dependencies.
• Provide regular project updates and status reports to stakeholders.
• Facilitate collaboration across multiple departments and workstreams.
• Support change management activities and drive successful project implementation.

Skills

Project management

Stakeholder management

Communication skills

Process improvement

Call center operations

Education

Bachelor's degree in Business, Project Management, Operations, or related field

Job description

Now hiring for a Project Manager

Location: Austin, TX

$35.00 - $40.00 per hour

Schedule: Monday-Friday, 9:00 AM-5:00 PM

Respect the Process. Run the Floor.

In this role, you will lead business transformation projects that improve processes, streamline operations, and enhance customer service performance. You'll work closely with cross-functional teams to evaluate current workflows, implement process improvements, manage project timelines, and ensure successful delivery of key business initiatives.

Education Requirements

• Bachelor's degree in Business, Project Management, Operations, or a related field preferred

Experience Requirements

• Previous project management experience required
• Experience leading business process improvement or transformation initiatives
• Experience managing multiple projects simultaneously in a fast-paced environment
• Strong stakeholder management and communication skills
• Experience working with customer service or call center operations preferred

Job Duties

• Lead business process improvement and transformation initiatives across call center and customer service operations
• Manage multiple concurrent projects from initiation through completion
• Ensure projects are delivered on time and meet established objectives
• Partner with operations, technology, and leadership teams to evaluate current processes
• Identify process gaps, inefficiencies, and opportunities for improvement
• Design and implement enhanced workflows and operational solutions
• Track project timelines, milestones, risks, and dependencies
• Provide regular project updates and status reports to stakeholders
• Facilitate collaboration across multiple departments and workstreams
• Support change management activities and drive successful project implementation

Benefits

• Competitive Weekly Pay for leaders who know how to keep a shift moving.
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Leadership Opportunities that let you build manufacturing management experience while developing strong production teams.

When 4 out of 5 of the crew say they'd bring their friends on board, with us you know you're doing it right.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.