Process Improvement & Coordination Specialist

Jobtailor; Alexandria (VA); On-site; USD 85,000 - 110,000; Full time

Job summary

Jobtailor in the United States is seeking an experienced Project Manager to lead business process improvement initiatives and drive measurable performance gains.

You will gather requirements, model processes, and guide cross‑functional teams from initiation to delivery, leveraging PMP and Lean Six Sigma methodologies.

Qualifications

• Two years of project management experience or equivalent.
• Experience in business process improvement and data analysis.
• Strong communication and stakeholder management skills.
• Ability to work independently and with cross-functional teams.
• PMI PMP certification or Lean Six Sigma is a plus.

Responsibilities

• Gather, analyze, and document current business processes to identify inefficiencies.
• Design and implement process improvements to enhance productivity, reduce costs, and improve quality, aligning with strategic objectives.
• Utilize Business Process Reengineering (BPR) techniques, model business processes, and conduct data analysis to optimize performance and enhance member experience.
• Conduct root cause analysis, develop action plans, and monitor the effectiveness of implemented changes.
• Provide guidance and advice to management on efficient resource use to achieve positive, measurable results.
• Plan, coordinate, and oversee projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget.
• Serve as the project manager for prioritized projects, managing full project life cycles, including establishing teams, developing plans, managing resources, timelines, risks, and ensuring successful project implementation.
• Communicate project status, risks, and issues to stakeholders and facilitate project meetings and team activities.
• Work closely with cross‑functional teams to gather requirements and ensure alignment with business objectives.
• Act as a liaison between departments and between technical developers and functional users to facilitate communication, collaboration, and ensure that systems and processes meet the organization’s needs.
• Prepare and present reports, proposals, and documentation related to process improvements and project status.

Skills

Analytical thinking

Problem solving

Communication

Team collaboration

Education

Associate's degree or equivalent

Tools

Microsoft Project

Asana

Trello

Job description

Responsibilities

• Gather, analyze, and document current business processes to identify inefficiencies and areas for improvement.
• Design and implement process improvements to enhance productivity, reduce costs, and improve quality, aligning with strategic objectives.
• Utilize Business Process Reengineering (BPR) techniques, model business processes, and conduct data analysis to optimize performance and enhance member experience.
• Conduct root cause analysis, develop action plans, and monitor the effectiveness of implemented changes.
• Provide guidance and advice to management on efficient resource use to achieve positive, measurable results.
• Plan, coordinate, and oversee projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget.
• Serve as the project manager for prioritized projects, managing full project life cycles, including establishing teams, developing plans, managing resources, timelines, risks, and ensuring successful project implementation.
• Communicate project status, risks, and issues to stakeholders and facilitate project meetings and team activities.
• Work closely with cross‑functional teams to gather requirements and ensure alignment with business objectives.
• Act as a liaison between departments and between technical developers and functional users to facilitate communication, collaboration, and ensure that systems and processes meet the organization’s needs.
• Prepare and present reports, proposals, and documentation related to process improvements and project status.

Requirements

• Associate’s degree with two years of Project Management experience, or equivalent work experience.
• Minimum of 3 years of experience in business process improvement, project management, or a similar role.
• Strong analytical and problem‑solving skills.
• Proficiency in project management software and tools (e.g., Microsoft Project, Asana, Trello).
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Project Management Professional (PMP) certification or Lean Six Sigma certification is a plus.

Hard Skills

• Business Process Reengineering (BPR)
• Data Analysis
• Root Cause Analysis
• Process Improvement
• Project Management

Soft Skills

• Analytical Skills
• Problem‑Solving Skills
• Communication Skills
• Interpersonal Skills
• Collaboration

Certifications & Qualifications

• Project Management Professional (PMP) Certification
• Lean Six Sigma Certification