Process Improvement Manager

Jobtailor; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor is seeking a senior operations excellence leader to design and implement a unified performance scorecard framework that cascades leadership goals through to frontline teams and individuals.

You will translate strategy into measurable KPIs, dashboards and governance, drive data-driven decisions, and oversee analytics and improvement projects aligned to cost, quality, delivery, safety and customer experience.

Qualifications

• Bachelor’s degree or higher in Engineering, Supply Chain, Data Science, Business Analytics, or related field.
• 7+ years of combined experience in operational excellence/continuous improvement and data analytics; experience leading analytics and Lean initiatives.
• 3+ years’ experience managing or leading teams.
• Proven track record creating and operating cascading scorecards, dashboards and governance for KPIs.
• Strong analytical skills with SQL, Excel, Power BI/Tableau; Python/R preferred.
• Lean Six Sigma Green/Black Belt or equivalent with Kaizen/RIEs and structured problem solving.
• Excellent facilitation, presentation and stakeholder management skills; ability to influence at all levels.

Responsibilities

• Define, design and implement a single, robust performance scorecard framework cascading leadership goals to all levels.
• Translate strategic objectives into measurable KPIs, targets and behaviors; define owners and cadences for metrics.
• Build dashboards and visual management to make performance transparent at all levels.
• Establish data governance and metric definitions to ensure one version of truth.
• Create and manage a prioritized analytics and improvement project pipeline aligned to priorities.

Skills

Operational excellence

Data analytics

KPIs and dashboards

SQL

Power BI/Tableau

Lean Six Sigma

Leadership

Stakeholder management

Education

Bachelor’s degree in Engineering, Supply Chain, Data Science, Business Analytics, or related field

Tools

SQL

Excel

Power BI

Tableau

Job description

Responsibilities

• Define, design and implement a single, robust performance scorecard framework that cascades Business Operations Leadership goals through senior leaders to front-line teams and individual contributors.
• Translate strategic objectives into measurable KPIs, targets and behaviors; ensure owners and cadences are defined for all metrics.
• Build dashboards and visual management (digital and/or physical) to make performance transparent at all levels.
• Establish data governance and metric definitions to ensure one version of truth.
• Create and manage a prioritized pipeline of analytics and improvement projects aligned to strategic priorities (cost, quality, delivery, safety, customer experience).
• Define intake, prioritization, business case, resourcing and handoff processes for analytics and improvement work.
• Oversee delivery of analytics (insights, root-cause analysis, predictive models) and translate findings into actionable improvement plans.
• Track project ROI and benefits realization; maintain project health and escalation protocols.
• Lead the rollout and adoption of Leader Standard Work (LSW) across Business Operations including development of role‑specific LSW, coaching models and audit/cadence mechanisms (Implementation of MDI throughout Business Operations).
• Drive daily management practices (Gemba cadence, visual boards, huddles) to sustain improvements and accelerate decision making.
• Design and monitor LSW/MDI compliance and improvement audits; use findings to close gaps and coach leaders.
• Plan, facilitate and/or sponsor RIEs, Kaizen events and structured problem‑solving (A3, DMAIC, 8D or equivalent).
• Develop and deliver problem‑solving and Lean curricula for multiple audiences (managers, supervisors, frontline).
• Support pre/post standard work, control plans and sustainment activities following events.
• Lead, mentor and grow a blended team of data analysts and continuous improvement practitioners.
• Coach team members and business leaders through complex root‑cause analysis, hypothesis testing and countermeasure selection.
• Recruit, develop and retain high‑performing talent; set clear objectives, KPIs and development plans.
• Partner with Business Operations Leadership and cross‑functional teams to align priorities, secure resources and remove barriers.
• Apply change management practices to ensure adoption of new processes, roles and metrics.
• Communicate progress, wins and lessons learned through executive summaries, reviews and visual performance tools.
• Support functional value stream analyses, staffing models, process improvements and work optimization as needed.
• Ensure all activities meet corporate EHS and compliance requirements.

Requirements

• Bachelor’s degree in Engineering, Supply Chain, Data Science, Business Analytics, or related field.
• 7+ years of combined experience in operational excellence/continuous improvement and data analytics; experience leading both analytics and Lean initiatives.
• 3+ years’ experience managing or leading teams.
• Demonstrated success creating and operating cascading scorecards, dashboards and governance for KPIs.
• Strong analytical skills and experience with analytics tools and languages (SQL, Excel, Power BI/Tableau; Python/R preferred).
• Lean Six Sigma certification (Green/Black Belt) or equivalent and practical experience facilitating Kaizen/RIEs and structured problem solving.
• Excellent facilitation, presentation and stakeholder management skills; ability to influence at all levels.
• Hands‑on experience with ERP/WMS/TMS or other operational systems is a plus.