Process Improvement Coordinator

Peckham, Inc.; Town of Lansing (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Peckham, Inc. is seeking a Process Improvement Analyst in Lansing, MI to analyze and improve logistics operations, drive automation, and reduce costs. The role partners with internal and external teams to deliver sustainable process enhancements and service improvements.

Ideal candidates have a 2–3 year track record in process improvement, knowledge of ISO 9001, and strong data analysis skills. This position requires thorough background checks and a commitment to Peckham’s mission and wellbeing.

Qualifications

• Bachelor’s degree in a related field is required.
• 2–3 years of experience in process improvement or related field.
• Knowledge of ISO 9001 requirements.
• Ability to pass federal/state background checks.
• Ability to collect, analyze, and interpret logistics data to drive improvements.

Responsibilities

• Provide excellent customer service to internal and external customers.
• Research, design, and recommend process improvements to enhance logistics operations and automation.
• Support execution and monitoring of current and future process improvement projects.
• Stay current on industry trends by attending trade shows and professional development events.
• Establish department processes, metrics, and plans.
• Provide direction and support during planning and launch of new initiatives.
• Advise management on developments and ROI calculations for new projects.
• Read and implement requirements in contracts and guidelines for accuracy.

Skills

Analytical thinking

Communication skills

Process improvement

Data interpretation

Education

Bachelor's degree in Supply Chain Management, Logistics, Business Administration or related field

Tools

Excel

Word

Job description

*Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.*

At Peckham, people matter. A whole lot. Working at Peckham means you’ll find a safe space to grow, the freedom to take risks and an opportunity to succeed. When you choose Peckham, you choose more than a job—you join a mission-driven community that values connection, inclusion and personal growth. Our supportive and flexible environment offers holistic and rewarding work experiences tailored to your needs and emphasizing your wellbeing. Integrated into every role is the opportunity to support Peckham’s mission, make a lasting impact on people, and uplift our community.

A Brief Overview

The Process Improvement Analyst is responsible for analyzing potential improvements to logistics operations and processes to increase efficiency, accuracy, and overall performance. This role partners with internal and external partners to identify opportunities for automation, streamline workflows, reduce costs, and enhance service delivery. The analyst also supports logistics-related projects and change management efforts to ensure sustainable improvements.

What you will do

• Provide excellent customer service to internal and external customers.
• Research, design, and recommend process improvements to enhance logistics operations, automation, and system enhancements.
• Support the execution and monitoring of future and present process improvement projects.
• Stay current on industry trends, technology, and best practices by attending trade shows, conferences, and professional development events.
• Establish department processes and procedures, metrics, and plans.
• Provide direction, guidance, and support during the planning and launch of new initiatives.
• Advises management on new developments, impact of recommended changes, along with providing return on investment (ROI) calculations for new projects and capital purchases.
• Read, analyze, and implement requirements outlined in contracts, specifications, and operational guidelines to ensure accuracy and alignment with customer expectations.
• Assist with oversight and guidance of team members as needed.

What you will Need

• Bachelors Degree in Supply Chain Management, Logistics, Business Administration or other related field
• 2 - 3 years of experience with process improvement or related experience
• or a combination of experience and education
• Knowledge and experience of ISO - 9001 requirements
• Must be able to pass and maintain Federal and State background checks
• Ability to collect, analyze, and interpret logistics and supply chain data to identify trends, diagnose issues, and drive process improvements.

Nice to have

• Effective verbal and written communication skills
• Intermediate proficiency in Microsoft Excel and Word

At Peckham, you’ll join a mission-driven organization committed to supporting growth and creating lasting impact.

Physical Demands:

Manufacturing and Logistics

PHYSICAL DEMANDS

The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis.

PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER

EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.

REASONABLE ACCOMMODATION FOR APPLYING NOTICE

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:

• Click HERE and you will be directed to the ILRU Directory to find an agency in your area that can assist you
• Click HERE and you will be directed to the American Jobs Center (AJC) finder to locate a center near you
• Email us at [e-mail]
• Call us at [phone]
• Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm)

Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Business Line:

3PL and Fulfillment Services

Location:

Lansing, MI

Worker Sub-Type:

Staff Member