Customer Relationship Manager

Peckham; Great Lakes (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible schedule

Job summary

Peckham seeks a Logistics Customer Relationship Manager to act as the primary liaison for inventory and supply chain needs, ensuring timely postings and accurate records at the RTC and Great Lakes assets. You will monitor stock levels, identify shortfalls by NSN, and prioritize shipments with RTC staff and Peckham’s SSS.

Strong data analysis and communication are essential. The role requires a bachelor’s in a related field and 3+ years in supply chain roles, with flexibility for weekend work and

Qualifications

• Bachelor's degree in Supply Chain, Warehouse Logistics or related field.
• 3+ years of experience in supply chain, warehouse, logistics, or inventory management.
• 1-2 years of experience managing customer relationships.
• Familiarity with WMS systems and reporting tools.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Valid driver’s license and clean driving record.
• Ability to obtain a Common Access Card (CAC).
• Ability to pass Federal and State background checks.
• Proven ability to analyze data, identify inventory issues, and implement solutions.

Responsibilities

• Act as the main point of contact for inventory and supply chain needs with Great Lakes, Goodwill, DSCP, and Peckham.
• Track inventory levels with visibility into DLA property.
• Identify supply chain shortfalls by NSN and analyze stock on hand and receipts.
• Review daily Great Lakes reports to identify in-stock or incoming products.
• Collaborate with RTC managers to report shortfalls and prioritize shipments.
• Coordinate with SSS to accelerate shipments for out-of-stock inventory.
• Ensure receipts are posted timely and reconcile shipments.
• Lead RTC contractor personnel for DLA and coordinate with IT contractor.
• Coordinate transfer of overstock to 3PL warehouse for disposition.
• Maintain strong relationships with customers and partners.
• Comply with Source America, CARF, and MIOSHA standards.
• Flex schedule including weekends.

Skills

Supply chain experience

Customer relationships

Data analysis

Inventory management

Communication skills

Organizational skills

Problem solving

Education

Bachelor's degree in Supply Chain / Logistics

Tools

WMS systems

Microsoft Office Suite

CAC eligibility

Job description

*Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.**To ensure full consideration for a staff position, please attach a resume to your application so we can gain a complete view of your experiences*At Peckham, people matter. A whole lot. Working at Peckham means you’ll find a safe space to grow, the freedom to take risks and an opportunity to succeed. When you choose Peckham, you choose more than a job—you join a mission-driven community that values connection, inclusion and personal growth. Our supportive and flexible environment offers holistic and rewarding work experiences tailored to your needs and emphasizing your wellbeing. Integrated into every role is the opportunity to support Peckham’s mission, make a lasting impact on people, and uplift our community.A Brief OverviewThe Logistics Customer Relationship Manager serves as the primary liaison between Peckham and assigned customers such as DSCP, Great Lakes, and Goodwill to ensure seamless inventory management and customer support. This role is responsible for monitoring and resolving supply chain and inventory issues, maintaining visibility of stock levels, and coordinates with customers to ensure the Recruit Training Center (RTC) and related operations receive timely and accurate support. The individual in this position plays a critical role in strengthening customer relationships, improving communication, and ensuring mission readiness through proactive inventory oversight and issue resolution.What you will doAct as the main point of contact for Great Lakes, Goodwill, DSCP, and Peckham regarding inventory and supply chain needs.Responsible for tracking inventory levels across RTC and Peckham’s dedicated Great Lakes assets, with full visibility into all DLA property stored at Peckham.Identify supply chain shortfalls by National Stock Number (NSN), including analysis of stock on hand (SOH) and expected receipts.Review daily Great Lakes reports to identify in-stock or incoming products required to meet Great Lakes needs.Collaborate with RTC managers or designated personnel to report supply shortfalls to Peckham and DLA.Work closely with Peckham personnel and SSS (Sourcing Strategy Specialist) to prioritize and accelerate shipments for out-of-stock inventory.Partner with RTC staff to ensure timely posting of receipts and accurate recordkeeping.Reconcile 25% of line items shipped into Great Lakes by Peckham.Serve as the lead contractor personnel at the RTC for DLA, coordinating with the DLA-authorized IT contractor to support operations.Coordinate return or transfer of overstock, obsolete, or deficient materials to Peckham’s 3PL warehouse for proper disposition.Build and maintain strong relationships with customers and partners.Ensure compliance with Source America, CARF, and MIOSHA standards.Flex work schedule to align with RTC operational needs, including occasional weekends.Assist the Goodwill Customer Service Supervisor in reporting all RTC inventory discrepancies to DLACollaborate with RTC staff to ensure all receipts are posted within 48 hours of receiptAssist with the semi-annual wall-to-wall inventory at the RTC and collaborate with DLA-authorized contractors to compile results in DSS for stock-on-hand adjustmentsEnsure emergency stock is directed immediately to the RTC issue lineMust be willing to flex schedule to mirror RTC schedule and will be expected to work some weekendsWhat you will NeedBachelors Degree in Supply Chain, Warehouse Logistics or related field; and/or a combination of experience and education3 + Years of experience in supply chain, warehouse, logistics, or inventory management.1 - 2 years of experience managing customer relationshipsFamiliarity with WMS systems and reporting toolsProficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)Must possess a valid driver’s license and maintain a clean driving record in accordance with Peckham’s company insurance requirements.Must be able to obtain a Common Access Card (CAC)Must be able to pass and maintain Federal and State background checksProven ability to analyze data, identify inventory issues, and implement solutions.Nice to haveStrong customer relationship management skills with the ability to communicate and collaborate effectively with others.Excellent organizational skills with attention to detail and accuracy.Strong communication skills, both written and verbal.At Peckham, you'll join a mission-driven organization committed to supporting growth and creating lasting impact. If you or someone you know is passionate about making a positive impact in a people-first organization, we encourage you to apply and join us on the journey.Physical Demands: Manufacturing and LogisticsThis position requires regular physical activity, including standing, walking, lifting, carrying, and operating heavy machinery. Employees may also engage in bending, reaching, and repetitive motions. Work is conducted in an environment with frequent exposure to noise, artificial lighting, and limited natural light. Occasional exposure to temperature changes, hazards, and heights may occur, requiring adherence to safety protocols.PHYSICAL DEMANDSThe physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis.PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYEREEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.REASONABLE ACCOMMODATION FOR APPLYING NOTICEFederal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:Email us at [e-mail] us at [phone]Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm)Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.Business Line:3PL and Fulfillment ServicesLocation:Great Lakes, ILWorker Sub-Type:Staff Member