Customer Relationship Manager

Peckham, Inc.; Great Lakes (IL); On-site; USD 65,000 - 105,000; Full time

Job summary

Peckham, Inc. seeks a Logistics Customer Relationship Manager to serve as the primary liaison for Great Lakes, DSCP, and Goodwill, ensuring seamless inventory management and comprehensive customer support.

You will monitor stock levels, resolve supply chain issues, and coordinate with RTC and DLA to post receipts, reconcile line items, and maintain strong relationships while upholding federal standards. Flex scheduling and occasional weekends are required.

Qualifications

• Bachelor's degree in Supply Chain, Warehouse Logistics or related field; combination of experience and education accepted.
• 3+ years in supply chain, warehouse, logistics, or inventory management.
• 1-2 years managing customer relationships.
• Familiarity with WMS systems and reporting tools.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Valid driver's license and clean driving record; CAC and background checks.

Responsibilities

• Act as main contact for Great Lakes, Goodwill, DSCP, and Peckham regarding inventory and supply chain needs.
• Track inventory levels across RTC and Great Lakes assets with visibility into DLA property.
• Identify supply chain shortfalls by NSN, including SOH and receipts analysis.
• Review daily Great Lakes reports to identify in-stock or incoming products.
• Collaborate with RTC managers to report supply shortfalls to Peckham and DLA.
• Prioritize and accelerate shipments for out-of-stock inventory with SSS and Peckham staff.
• Coordinate with RTC to post receipts timely and maintain records.

Skills

WMS familiarity

Microsoft Office

Data analysis

Communication skills

Education

Bachelor's degree in Supply Chain or related field

Tools

MS Excel

Job description

Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.

At Peckham, people matter. A whole lot. Working at Peckham means you'll find a safe space to grow, the freedom to take risks and an opportunity to succeed. When you choose Peckham, you choose more than a job-you join a mission-driven community that values connection, inclusion and personal growth. Our supportive and flexible environment offers holistic and rewarding work experiences tailored to your needs and emphasizing your wellbeing. Integrated into every role is the opportunity to support Peckham's mission, make a lasting impact on people, and uplift our community.

A Brief Overview

The Logistics Customer Relationship Manager serves as the primary liaison between Peckham and assigned customers such as DSCP, Great Lakes, and Goodwill to ensure seamless inventory management and customer support. This role is responsible for monitoring and resolving supply chain and inventory issues, maintaining visibility of stock levels, and coordinates with customers to ensure the Recruit Training Center (RTC) and related operations receive timely and accurate support. The individual in this position plays a critical role in strengthening customer relationships, improving communication, and ensuring mission readiness through proactive inventory oversight and issue resolution.

What you will do

• Act as the main point of contact for Great Lakes, Goodwill, DSCP, and Peckham regarding inventory and supply chain needs.
• Responsible for tracking inventory levels across RTC and Peckham’s dedicated Great Lakes assets, with full visibility into all DLA property stored at Peckham.
• Identify supply chain shortfalls by National Stock Number (NSN), including analysis of stock on hand (SOH) and expected receipts.
• Review daily Great Lakes reports to identify in-stock or incoming products required to meet Great Lakes needs.
• Collaborate with RTC managers or designated personnel to report supply shortfalls to Peckham and DLA.
• Work closely with Peckham personnel and SSS (Sourcing Strategy Specialist) to prioritize and accelerate shipments for out-of-stock inventory.
• Partner with RTC staff to ensure timely posting of receipts and accurate recordkeeping.
• Reconcile 25% of line items shipped into Great Lakes by Peckham.
• Serve as the lead contractor personnel at the RTC for DLA, coordinating with the DLA-authorized IT contractor to support operations.
• Coordinate return or transfer of overstock, obsolete, or deficient materials to Peckham’s 3PL warehouse for proper disposition.
• Build and maintain strong relationships with customers and partners.
• Ensure compliance with Source America, CARF, and MIOSHA standards.
• Flex work schedule to align with RTC operational needs, including occasional weekends.
• Assist the Goodwill Customer Service Supervisor in reporting all RTC inventory discrepancies to DLA.
• Collaborate with RTC staff to ensure all receipts are posted within 48 hours of receipt.
• Assist with the semi-annual wall-to-wall inventory at the RTC and collaborate with DLA-authorized contractors to compile results in DSS for stock-on-hand adjustments.
• Ensure emergency stock is directed immediately to the RTC issue line.
• Must be willing to flex schedule to mirror RTC schedule and will be expected to work some weekends.

What you will Need

• Bachelors Degree in Supply Chain, Warehouse Logistics or related field; and/or a combination of experience and education
• 3 + Years of experience in supply chain, warehouse, logistics, or inventory management.
• 1 - 2 years of experience managing customer relationships
• Familiarity with WMS systems and reporting tools
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• Must possess a valid driver's license and maintain a clean driving record in accordance with Peckham’s company insurance requirements.
• Must be able to obtain a Common Access Card (CAC)
• Must be able to pass and maintain Federal and State background checks
• Proven ability to analyze data, identify inventory issues, and implement solutions.
• Nice to have Strong customer relationship management skills with the ability to communicate and collaborate effectively with others.
• Excellent organizational skills with attention to detail and accuracy.
• Strong communication skills, both written and verbal.

Physical Demands:

Manufacturing and Logistics This position requires regular physical activity, including standing, walking, lifting, carrying, and operating heavy machinery. Employees may also engage in bending, reaching, and repetitive motions. Work is conducted in an environment with frequent exposure to noise, artificial lighting, and limited natural light. Occasional exposure to temperature changes, hazards, and heights may occur, requiring adherence to safety protocols.

PHYSICAL DEMANDS

The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis.

PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER EEO/AA Employer/Vet/Disabled

Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.

PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER - EEO/AA Employer/Vet/Disabled

Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.

Business Line: 3PL and Fulfillment Services Location: Great Lakes, IL Worker Sub-Type: Staff Member

Example of contact info: Email us at [e-mail] Call us at [phone] Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm)

ABOUT PECKHAM

Peckham is a national award-winning social enterprise, recognized for its achievement in providing exceptional vocational rehabilitation for people with disabilities and barriers to employment.

We accomplish our mission by working with community partners and through our own diverse business lines consisting of apparel manufacturing, warehousing, call centers, environmental services, and farming.

Peckham prides itself on having a great culture which fosters a respectful, collaborative, and fun work environment. Employees are encouraged to bring their whole selves to work, share ideas, and engage in