Process Improvement Consultant - Quality & Change

City of Austin; United States; On-site; USD 76,000 - 96,000; Full time

Job summary

City of Austin is seeking a Business Process Consultant to support process improvement initiatives across the Utilities department. The role focuses on planning, performance measurement, change management, and periodic assessments, providing consulting to department directors and the executive team.

Essential duties include leading teams, developing plans, facilitating stakeholder analysis, and delivering data-driven recommendations.

Qualifications

• Bachelor’s degree and 3 years related experience.

Responsibilities

• Lead multiple process improvement teams.
• Develops project work plans, project management and periodic assessment.
• Facilitates the development of stakeholder analysis and communication plans for process improvement teams.
• Identifies, collects, and researches to complete data analysis.
• Makes recommendations to project teams and recommends organizational change utilizing appropriate talent.
• Advises process leaders and team leaders in defining/identifying key measurers and setting performance targets.
• Develops and improves models and methodologies for the department.
• Reviews and critiques the work of functional team staff.
• Communicates project and program information to all levels of the organization.

Skills

Process improvement

Project management

Stakeholder analysis

Data analysis

Change management

Performance measurement

Communication skills

Negotiation

Team leadership

Education

Bachelor’s degree in related field

Job description

City of Austin is seeking a Business Process Consultant to support process improvement initiatives across the Utilities department. The role focuses on planning, performance measurement, change management, and periodic assessments, providing consulting to department directors and the executive team.

Essential duties include leading teams, developing plans, facilitating stakeholder analysis, and delivering data-driven recommendations.