Process Improvement Analyst II - Hybrid

State of California; United States; Hybrid; USD 67,000 - 84,000; Full time

Job summary

The Employment Development Department (EDD) is seeking a motivated Program Efficiency Analyst I/II to analyze workflows, review operational data, and identify bottlenecks to improve service delivery across the department.

This hybrid-telework eligible role requires strong analytical and communication skills. The position is based in California, with the option for hybrid telework and reports to the Disability Insurance Command Center Division.

Qualifications

• Ability to plan, organize, and manage multiple workloads and competing priorities.
• Strong analytical experience.
• Strong verbal and written communication skills.
• Experience in process improvement and change management.
• Ability to build strong relationships and collaborate with leadership and stakeholders.

Responsibilities

• Review existing workflows and analyze operational data to identify bottlenecks.
• Assist in developing practical recommendations to improve efficiency.
• Create process maps and draft workflow documentation.
• Perform root-cause analysis and support improvement plans.
• Help programs implement process changes and monitor sustainability.
• Collaborate with program staff to gather information and document procedures.

Skills

Analytical skills

Process improvement

Change management

Communication skills

Data analysis

Job description

The Employment Development Department (EDD) is seeking a motivated Program Efficiency Analyst I/II to analyze workflows, review operational data, and identify bottlenecks to improve service delivery across the department.

This hybrid-telework eligible role requires strong analytical and communication skills. The position is based in California, with the option for hybrid telework and reports to the Disability Insurance Command Center Division.