ANALYST II

Employment Development Department; California (MO); Hybrid; USD 72,000 - 91,000; Full time

Job summary

Employment Development Department seeks a motivated Analyst I/II to improve efficiency, analyze workflows, and translate insights into actionable changes. The role partners with program staff to document processes and develop practical recommendations.

Ideal candidates bring analytical thinking, strong communication, and collaborative problem-solving skills. This position offers hybrid telework within California and opportunities to impact service delivery for staff and customers.

Qualifications

• Experience with process improvement and data analysis in a public or large organization.
• Strong communication skills and a collaborative mindset to work with program staff.
• Ability to document processes and translate analysis into actionable insights.

Responsibilities

• Review existing workflows and analyze operational data to identify bottlenecks.
• Assist in developing practical recommendations and improvement plans.
• Create process maps and draft workflow documentation; perform root-cause analysis.
• Support change efforts and help programs implement process changes.

Skills

Analytical

Data analysis

Process improvement

Communication skills

Collaboration

Job description

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Position Details

Job Code #:

JC-530824

Position #(s):

280-227-5393-737

280-227-5393-738

Working Title:

Program Efficiency Analyst I/II

Classification:

ANALYST II

$6,031.00 - $7,547.00 A

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Shall Consider:

ANALYST I

$3,861.00 - $4,839.00 A

$4,181.00 - $5,233.00 B

$5,014.00 - $6,276.00 C

# of Positions:

2

Work Location:

United States

Telework:

Hybrid

Job Type:

Permanent, Full Time

Work Shift:

8:00 a.m. - 5:00 p.m.

Work Week:

Monday - Friday

Department Information

The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.

Job Description And Duties

The Program Efficiency Unit is seeking a motivated, analytical, and solutions-oriented Analyst I/II to join our growing team dedicated to improving efficiency, strengthening workflows, and enhancing service delivery across the department. This is an excellent opportunity for someone who enjoys problem-solving, collaborating with program partners, and using data and process analysis to help programs work better for staff and customers. As part of our team, the Analyst I/II will support process improvement initiatives by reviewing existing workflows, analyzing operational data, identifying bottlenecks, and assisting in the development of practical recommendations. The ideal candidate is curious, detail-oriented, comfortable learning new tools and processes, and able to translate analysis into clear, actionable insights. The Analyst I/II will work closely with program staff to gather information, document processes, review procedures, and support change efforts. This role may include creating process maps, drafting workflow documentation, performing root-cause analysis, assisting with improvement plans, and helping programs implement process changes. The successful candidate will bring strong communication skills and a collaborative mindset to help ensure improvements are sustainable and aligned with program needs. This position is ideal for individuals passionate about process improvement, operational analysis, and organizational efficiency. If you enjoy learning how things work, identifying opportunities to streamline operations, and contributing to meaningful improvements, we encourage you to apply.

This position is headquartered in the Central Office in Sacramento. Will consider candidates who are located throughout the State of California. This position allows for a hybrid telework schedule, which is subject to change, under EDD's telework policy. California Government Code Section 14200 requires employees to reside in California to telework. Employees are required to report to their headquarters office, for their in-office days. Employees may be assigned to report to another DI office closer to their California residence. Travel expenses to and from the assigned headquarters/office are the responsibility of the employee.

This position is a part of the Disability Insurance Command Center Division. The Disability Insurance Branch of the Employment Development Department ensures eligible Californians receive paid wage replacement benefits when they are unable to work due to a non-work-related illness, injury or pregnancy. The Command Center Division in the DIB, where this position is located, oversees workload performance, collects real-time data analytics and focuses on providing best-in-class training and quality management oversight for the Branch.

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the Duty Statement.

Special Requirements

Application (STD 678) is required. Resumes and/or Cover Letters DO NOT take the place of the STD 678. A application received without duties listed on the STD 678 will not receive further consideration and may be excluded from the hiring process.

Transcripts or Diplomas are optional and may be required to meet minimum qualifications.

It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov .

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

Examination/Assessment

If selected for hire , you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Click the examination link below for more information and to take the exam:

Analyst II Bulletin

Analyst I Bulletin

For more information about the State hiring process, click here . To watch tutorials on how to apply for a State job, click here .