Process Improvement Analyst

Jobtailor; Kansas; On-site; USD 70,000 - 110,000; Full time

Job summary

Jobtailor seeks a Sales Operations professional to refine processes, document workflows, and optimize the sales cycle. You will lead documentation efforts, define data flows, and translate requirements into actionable specs for systems like Salesforce CPQ and Tableau.

The role emphasizes cross-functional collaboration, problem-solving, and analytical thinking to reduce bottlenecks and drive business transformation across global teams.

Qualifications

• 4+ years of experience in Sales Operations, Operations Analysis, or Process Improvement.
• Understanding of systems integrations and implementation.
• Ability to execute on deliverables efficiently.
• Bachelor’s degree in computer science, business analytics, information systems, or a similar technical degree, or equivalent professional experience.
• Excellent interpersonal skills with the ability to interface with all levels of the organization.
• Highly analytical.
• Proven problem-solving experience.
• Ability to work in a fast-paced, constantly changing environment.
• Master’s degree in Business Administration preferred.
• Experience with Salesforce CRM, CPQ, and Tableau preferred.
• Prior experience in a data center or real estate environment preferred.

Responsibilities

• Evaluate and refine sales processes, methodologies, and workflows to improve efficiency, productivity, and effectiveness.
• Lead and execute documentation efforts for processes and system information.
• Produce sales stages and process documentation, Salesforce technical requirements, functional specifications, data flow diagrams, test cases, requirements traceability matrices, flow charts, wireframes/mockups, user stories, and use case documentation.
• Implement best practices and standardized procedures to enhance sales operations and streamline sales cycles.
• Identify sales-process bottlenecks, gaps, and inefficiencies and develop solutions.
• Work across teams and organizations globally to drive process improvements, implement solutions, and reduce process waste.
• Drive and implement business transformation strategies and plans for internal clients.
• Analyze business systems and software solutions to improve work-process efficiency and effectiveness.
• Develop and strengthen cross-functional partnerships to achieve team and company objectives.

Skills

Sales Operations

Process Improvement

Data Analysis

Interpersonal Skills

Analytical Thinking

Problem-Solving

Adaptability

Collaboration

Education

Bachelor's Degree in Computer Science

Master's Degree in Business Administration

Tools

Salesforce

CPQ

Tableau

Job description

• Evaluate and refine sales processes, methodologies, and workflows to improve efficiency, productivity, and effectiveness
• Lead and execute documentation efforts for processes and system information
• Produce sales stages and process documentation, Salesforce technical requirements, functional specifications, data flow diagrams, test cases, requirements traceability matrices, flow charts, wireframes/mockups, user stories, and use case documentation
• Implement best practices and standardized procedures to enhance sales operations and streamline sales cycles
• Identify sales-process bottlenecks, gaps, and inefficiencies and develop solutions
• Work across teams and organizations globally to drive process improvements, implement solutions, and reduce process waste
• Drive and implement business transformation strategies and plans for internal clients
• Analyze business systems and software solutions to improve work-process efficiency and effectiveness
• Develop and strengthen cross-functional partnerships to achieve team and company objectives

Requirements

• Minimum four years of experience in Sales Operations, Operations Analysis, or Process Improvement functions
• Understanding of systems integrations and implementation
• Ability to execute on deliverables efficiently
• Bachelor’s degree in computer science, business analytics, information systems, or a similar technical degree, or equivalent professional experience
• Excellent interpersonal skills with the ability to interface with all levels of the organization
• Highly analytical
• Proven problem-solving experience
• Ability to work in a fast-paced, constantly changing environment
• Master’s degree in Business Administration preferred
• Experience with Salesforce CRM, CPQ, and Tableau preferred
• Prior experience in a data center or real estate environment preferred

Core Competencies

Demonstrates expertise in Sales Operations and Process Improvement, with a strong focus on analyzing and refining workflows to enhance efficiency and productivity. Proficient in Salesforce CRM, CPQ, and Tableau, with a solid foundation in business systems analysis and cross-functional collaboration.

Highest-signal resume keywords

• Sales Operations
• Process Improvement
• Salesforce CRM
• Business Transformation
• Data Analysis

ATS Optimization Keywords

Hard Skills

• Sales Process Documentation
• Requirements Traceability Matrices
• Data Flow Diagrams
• Test Cases
• Functional Specifications
• Wireframes/Mockups
• User Stories
• Use Case Documentation
• Systems Integration
• Workflow Analysis

Soft Skills

• Interpersonal Skills
• Analytical Thinking
• Problem-Solving
• Adaptability
• Collaboration

Certifications & Qualifications

• Bachelor’s Degree in Computer Science
• Master’s Degree in Business Administration

Industry Keywords

• Sales Methodologies
• Process Efficiency
• Cross-Functional Partnerships
• Business Systems
• Data Center Environment
• Real Estate Environment

Tools & Technologies

• Salesforce
• CPQ
• Tableau