Sales Operations Analyst

Jobtailor; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor in Charlotte, NC is seeking a Sales Operations Analyst to partner with sales teams to provide reporting, analysis, and operational support that improves sales effectiveness. You will prepare, analyze, and interpret sales data from internal and external sources to identify trends and opportunities.

The role also covers maintaining dashboards, supporting forecasting and territory planning, and contributing to CRM and process improvements.

Qualifications

• 2-5 years of experience in Sales Operations or related analytical role.
• Strong analytical and problem-solving abilities with data interpretation.
• Proficient in Excel and BI tools for reporting.
• Detail-oriented with strong organizational skills.
• Able to manage multiple priorities and collaborate cross-functionally.
• Experience with Salesforce or similar CRM is valued.
• Familiarity with Power BI, Tableau, SQL, Snowflake is valued.
• Understanding of sales operations, forecasting, or territory management is valued.
• Experience supporting B2B or commercial sales teams is valued.
• Experience working with geographically dispersed teams is valued.
• Position not eligible for US visa sponsorship.

Responsibilities

• Partner with sales teams to provide reporting, analysis, and operational support that improves sales effectiveness
• Prepare, analyze, and interpret sales and operational data using internal and external sources
• Identify trends, data discrepancies, and process gaps, and provide recommendations
• Maintain and support sales reporting tools, dashboards, KPIs, and data sources
• Assist in developing reports and analyses related to sales performance, customer trends, pipeline activity, and product performance
• Support forecasting, territory planning, account assignment, and target-setting activities
• Contribute to CRM, reporting, and process improvement projects through requirements gathering, testing, documentation, and user support
• Investigate routine business and system issues, perform root cause analysis, and recommend solutions
• Provide analytical support for business initiatives and special projects
• Assist with training, documentation, and user adoption of sales processes, reporting tools, and CRM capabilities
• Maintain data quality standards and support operational efficiency and reporting accuracy

Skills

Analytical skills

Problem-solving

Excel proficiency

Salesforce CRM

BI tools familiarity

Data analysis

Communication skills

Cross-functional collaboration

Attention to detail

Multi-priority management

Tools

Power BI

Tableau

SQL

Snowflake

Salesforce

Job description

• Partner with sales teams to provide reporting, analysis, and operational support that improves sales effectiveness
• Prepare, analyze, and interpret sales and operational data using internal and external sources
• Identify trends, data discrepancies, and process gaps, and provide recommendations
• Maintain and support sales reporting tools, dashboards, KPIs, and data sources
• Assist in developing reports and analyses related to sales performance, customer trends, pipeline activity, and product performance
• Support forecasting, territory planning, account assignment, and target-setting activities
• Contribute to CRM, reporting, and process improvement projects through requirements gathering, testing, documentation, and user support
• Investigate routine business and system issues, perform root cause analysis, and recommend solutions
• Provide analytical support for business initiatives and special projects
• Assist with training, documentation, and user adoption of sales processes, reporting tools, and CRM capabilities
• Maintain data quality standards and support operational efficiency and reporting accuracy

Requirements

• 2-5 years of experience in Sales Operations, Business Analysis, Revenue Operations, or a comparable analytical role
• Strong analytical and problem-solving skills with the ability to interpret data and communicate findings effectively
• Experience utilizing Microsoft Excel and business intelligence tools to analyze data and create reporting solutions
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities
• Effective communication and collaboration skills with the ability to work across functional teams
• Experience working with Salesforce or similar CRM platforms valued
• Familiarity with Power BI, Tableau, SQL, Snowflake, or other reporting and analytics tools valued
• Understanding of sales operations processes, reporting, forecasting, or territory management valued
• Experience supporting commercial, distribution, technology, or B2B sales organizations valued
• Experience working with geographically dispersed teams and stakeholders valued
• This position is not eligible for US visa sponsorship

Core Competencies

Demonstrates strong analytical skills and problem-solving abilities to interpret sales and operational data, while effectively communicating findings. Proficient in utilizing reporting tools and CRM systems to enhance sales effectiveness and operational efficiency.

Highest-signal resume keywords

• Sales Operations Experience
• Data Analysis and Reporting
• Microsoft Excel Proficiency
• Salesforce CRM Experience
• Business Intelligence Tools Familiarity

ATS Optimization Keywords

Hard Skills

• Data Analysis
• Sales Reporting
• Forecasting
• KPI Development
• Root Cause Analysis
• Process Improvement
• Territory Management
• Sales Performance Analysis
• Data Quality Management
• Operational Support

Soft Skills

• Analytical Skills
• Problem-Solving Skills
• Attention to Detail
• Organizational Skills
• Effective Communication

Industry Keywords

• Sales Effectiveness
• Revenue Operations
• B2B Sales
• Commercial Sales
• Distribution Sales

Tools & Technologies

• Salesforce
• Power BI
• Tableau
• SQL
• Snowflake