Process Excellence Lead & SOP Architect

Rohde & Schwarz (China) Technology Co., Ltd.; Columbia (MD); On-site; USD 80,000 - 120,000; Full time

Job summary

Rohde & Schwarz (China) Technology Co., Ltd. is seeking a process architect to audit informal workflows, interview teams, and document foundational processes governing the sales-to-delivery and operations lifecycle.

You will establish boundaries, create SOPs and templates, and maintain a knowledge base to ensure a single source of truth while coaching teams through the transition to structured workflows and defining KPIs to monitor pipeline velocity and project health.

Responsibilities

• Audit current unwritten, informal workflows by interviewing teams to extract and capture institutional knowledge.
• Design and document foundational processes, workflows, and swim lane diagrams across the sales-to-delivery and operations lifecycle.
• Establish clear boundaries, responsibilities, and data handoff requirements between Sales, Engineering, Program Management, Service, and execution teams.
• Create the company standardized templates, project intake forms, and Standard Operating Procedures (SOPs).
• Set up and maintain a user-friendly process library or knowledge base to ensure a single source of truth for the company.
• Educate, coach, and support team members through the transition from informal habits to newly structured workflows.
• Define and introduce the company3s first foundational KPIs to track pipeline velocity, engineering timelines, and project health.

Job description

Rohde & Schwarz (China) Technology Co., Ltd. is seeking a process architect to audit informal workflows, interview teams, and document foundational processes governing the sales-to-delivery and operations lifecycle.

You will establish boundaries, create SOPs and templates, and maintain a knowledge base to ensure a single source of truth while coaching teams through the transition to structured workflows and defining KPIs to monitor pipeline velocity and project health.