Process Excellence Lead: CI & Governance

TigerRisk Partners, LLC.; United States; Híbrido; USD 125 000 - 175 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision insurance

401(k) retirement plan

Flexible Paid Time Off

Resumo da oferta

Howden is seeking a Process Excellence & Continuous Improvement Lead to design, document, and govern end-to-end operational processes across the US Retail business. You will translate strategic priorities into clear, executable workflows with strong controls and KPIs.

Reporting to the Head of Continuous Improvement & Change, you will drive consistency and scalability, partner with Operations, Technology, and Learning & Development, and enable rapid adoption of improvements.

Qualificações

• 8+ years of experience in process design, governance, or operational excellence within insurance brokerage or financial services.
• Strong understanding of brokerage operations and core workflows (client service, policy administration, certificates, billing).
• Experience designing end-to-end processes that improve efficiency, consistency and control.

Responsabilidades

• Design, document, and govern end-to-end operational processes across US Retail.
• Develop SOPs, process maps, RACI models, and handoffs.
• Define KPIs and partner with Operations on measurement and reporting.
• Support adoption and enablement with training and reinforcement.

Conhecimentos

Process design

Governance

Analytical

Collaboration

Formação académica

Bachelor's degree in Business/Operations

Lean/Six Sigma training

Ferramentas

AMS (Epic or similar)

Descrição da oferta de emprego

Howden is seeking a Process Excellence & Continuous Improvement Lead to design, document, and govern end-to-end operational processes across the US Retail business. You will translate strategic priorities into clear, executable workflows with strong controls and KPIs.

Reporting to the Head of Continuous Improvement & Change, you will drive consistency and scalability, partner with Operations, Technology, and Learning & Development, and enable rapid adoption of improvements.