Insurance Process Excellence Lead – CI & Operations (Hybrid)

Howden; Home (KS); Presencial; USD 125 000 - 175 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision insurance

401(k) retirement plan

Flexible Paid Time Off

Parental leave

Life and Disability insurance

Resumo da oferta

Howden is seeking a seasoned Process Excellence & Continuous Improvement Lead for the US Retail business to design, document, and govern end-to-end processes. You will translate strategy into clear, executable workflows with strong ownership and controls, reporting to the Head of Continuous Improvement & Change.

You will shape SOPs, process maps, and KPIs, collaborating with Operations, Technology, and Capability teams to drive scalable, compliant operations and enable sustainable growth.

Qualificações

• 8+ years of experience in process design, governance, or operational excellence roles within an insurance brokerage or related financial service environment.
• Strong understanding of brokerage operations, systems (e.g., Epic or other AMS), and core workflows (e.g., client service, policy administration, certificates, billing).
• Proven ability to design, document, and govern end-to-end operational processes that improve efficiency, consistency, and control.

Responsabilidades

• Process Design and Standardization: design, document, and maintain end-to-end operational processes; develop SOPs, process maps, and RACI models; ensure scalability and regulatory alignment.
• Process Governance: maintain clear process ownership; keep documentation updated; define KPIs and support audit readiness.
• Adoption and Continuous Improvement: ensure processes are clear and adoptable; identify improvement opportunities using data and stakeholder feedback; align with Ops, Tech, and Learning & Development.

Conhecimentos

Process design

Process governance

Operational excellence

Analytical skills

Insurance brokerage knowledge

Formação académica

Bachelor's degree in Business/Operations

Lean Six Sigma training

Ferramentas

Epic

AMS

Descrição da oferta de emprego

Howden is seeking a seasoned Process Excellence & Continuous Improvement Lead for the US Retail business to design, document, and govern end-to-end processes. You will translate strategy into clear, executable workflows with strong ownership and controls, reporting to the Head of Continuous Improvement & Change.

You will shape SOPs, process maps, and KPIs, collaborating with Operations, Technology, and Capability teams to drive scalable, compliant operations and enable sustainable growth.