Process Excellence Lead

TSMG Holding; Mountain View (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

TSMG Holding is seeking a Process Excellence Lead in Mountain View, CA to drive transformation across operations, technology and people. This role requires end-to-end program governance, KPI-driven execution, and collaboration with senior stakeholders to deliver measurable ROI.

You will lead AI/ML initiatives, manage process mining and automation programs, and ensure best practices across multiple workflows while embedding robust operating models.

Qualifications

• Bachelor's degree required, Master’s preferred.
• 11+ years of work experience with at least 7 years in relevant roles.
• Lean/Six Sigma Black Belt certification from a recognized body (ASQ or equivalent).
• Experience with Automation/Analytics programs (end-to-end).
• Experience with Process Mining tools (Celonis, Process Gold).
• Experience deploying AI/ML solutions (Python, WorkFusion).
• Strong analytical, presentation and communication skills.

Responsibilities

• Define and drive transformation roadmap aligned with KPIs and strategic goals.
• Lead design and execution of future-state operating models across people, process and technology.
• Own end-to-end enablement program governance and execution.
• Build strong relationships with senior stakeholders to influence priorities.
• Communicate vision, targets and benefits to drive buy-in and adoption.
• Lead AI/ML and exploratory initiatives to unlock efficiency and data quality.
• Oversee due diligence and process shadows for prioritized workflows.
• Track KPI achievement and ROI of transformation initiatives.

Skills

Analytical thinking

Presentation skills

Communication skills

Self-starter

Willingness to learn new domains

Education

Bachelor's degree

Master's degree

Tools

Celonis

Process Gold

Python

WorkFusion

RPA lifecycle management

Six Sigma Black Belt

Job description

We are searching for a Process Excellence (PEX) Lead to join one of our client's growing projects in Mountain View, CA.

This team is responsible for providing hardware and support for a variety of data collection devices (like cars/trekkers along with the imagery collection devices attached to them). This support also includes onsite visit for hardware repairs. Another aspect of this program is managing logistics support for hardware shipment (domestic and international).

Role Responsibilities

• Define and drive the transformation roadmap aligned with organizational KPIs and strategic goals
• Lead the design and execution of scalable future-state operating models across people, process, and technology
• Own the end-to-end enablement program governance and execution
• Build strong relationships with senior stakeholders to influence and align transformation priorities
• Communicate vision, targets, and benefits effectively to drive buy-in and adoption
• Troubleshoot and support BPM consultants and Program Managers in complex solutioning scenarios
• Lead AI/ML and exploratory initiatives to unlock efficiency, data quality, and automation opportunities
• Oversee due diligence and process shadows for prioritized workflows and process areas
• Track goal achievement and benefits realization against defined KPIs
• Ensure transformation initiatives are financially sound and deliver measurable ROI
• Identify bottlenecks and opportunities at workflow level and map impact to OKRs
• Embed best practices and tailored operating models across functions
• Lead workflow-level analysis and shadowing to identify and implement improvement opportunities

Key Qualifications

• At least a Bachelor\'s degree, Masters preferred
• Must have project managed 5 high impact Automation/Analytics end to end
• Must have RPA automation life cycle management experience
• Must be Black belt Certified from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology
• Domain experience in Digital and Social Marketing (Ad campaign, setup, Paid search, Paid Social etc.) is preferred
• Experience in Process Mining (Celonis, Process Gold etc.) is preferred
• Experience in AI / ML based deployments using Python /Work fusion is preferred
• Must have 11 years of work experience with minimum 7 years of relevant experience
• Must have excellent analytical, presentation & communication skill
• Should be a self-starter
• Should be willing to work in new industry verticals and build good in-depth domain knowledge faster

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.