Expert Metrics & Analytics

Pacific Gas and Electric Company; Oakland (CA); Hybrid; USD 122,000 - 194,000; Full time

Job summary

Pacific Gas and Electric Company is seeking a hybrid, on-site-in-Oakland role within Business Operations / Strategy. The successful candidate will interface with IT and business teams to document processes, design performance improvements, and develop dashboards using AI tools.

Minimum qualifications include a Bachelor's degree in Business Administration or related field and 6 years of relevant experience; preferred are PMI PMP, Lean/Six Sigma, and Power BI expertise.

Qualifications

• Bachelor’s Degree in Business Administration or related field or equivalent experience.
• 6 years of job-related experience in business operations or analytics.

Responsibilities

• Act as a key contributor to gather, define, review, and approve requirements for non-AI and AI solutions to business needs.
• Collaborate with Directors and Managers across functions/PG&E to leverage relationships.
• Gather, analyze, and document business requirements for complex projects.

Skills

Requirements gathering

Cross-functional collaboration

Dashboard development

Problem solving

Education

Bachelor’s Degree in Business Administration or related

6 years of job-related experience

Tools

Power BI

SharePoint

Teams

CoPilot

GenAI tools

Job description

Requisition ID# 175231

Job Category: Business Operations / Strategy

Job Level: Individual Contributor

Business Unit: Energy Delivery

Work Type: Hybrid

Job Location: Oakland

Department Overview

The As-Built Program helps manage operational risk by ensuring that changes to electrical assets in our system are updated in the Asset Registry so that current information about our assets is available to inspection and maintenance crews and to our Asset Strategy team for risk modeling. The information can also be shared with regulatory agencies and other companies who in the course of their work may affect our assets. The end in mind is to ensure that work can be performed safely and timely so that everyone and everything is always safe.

Position Summary

This role requires experience and skills in interfacing with the IT organization and the business because business processes require interaction with IT systems and applications. The successful candidate will provide examples of (1) investigating and documenting work processes and the systems and applications involved in the work process, (2) determining at which points in the work process they measured performance to reveal whether performance improvement is necessary, (3) designing and developing/planning a performance improvement intervention, which may involve system or application changes and AI, (4) working with stakeholders to implement the intervention and (5) monitoring and measuring the effect of the intervention on performance. The successful candidate will be able to demonstrate systems thinking and a methodical approach to problem solving and solution development, including the design, development and deployment of dashboards and Analytic tools using AI.

This position requires being onsite at least twice a week and occasionally off cycle.

This position is hybrid, working from your remote office and your assigned work location based on business need.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of thejob posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will bebased on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience,market value, geographic location, and internal equity.Although we estimatethe successful candidate hiredinto this rolewill be placed towards the middle or entry point of the range, the decisionwill be made on a case-by-casebasis related tothese factors.

A reasonable salary range is:

Bay Area Minimum: $122,000

Bay Area Maximum: $194,000

Job Responsibilities

• Act as a key contributor to teams that gather, define, review, and approve requirements for non-AI and AI solutions to business needs.
• Work with & leverage relationships with Directors and Managers across functions / PG&E.
• Gather and analyze and document business requirements for complex projects.
• Analyze complex end-to-end business processes and coordinate with IT services to design, develop and implement solutions to information needs.
• Anticipate concerns and questions, and provide proactive, timely and professional communications or delegate as appropriate.
• Contribute to development of business cases and project estimates
• Create metrics to measure and report the effect of process improvements
• Identify, propose, and influence solutions to complex business problems.
• Assist with training, management of change, and change management required for a project.
• Update technical documents such as standards, procedures, bulletins and job aids.
• Participate in UATs and perform quality reviews of test results.
• Provide expert consulting in business and user needs.
• Provide mentorship and guidance to less experienced employees.

Qualifications

Minimum:

• Bachelor’s Degree in Business Administration or job-related discipline or equivalent experience
• Job-related experience, 6 years

Desired:

• Experience in developing applications using Microsoft products including Power BI, Sharepoint, Teams, CoPilot and also using other GenAI products
• Master’s degree in job-related discipline or equivalent experience
• PMI-Project Management Institute PMP-Project Management Professional certification
• Lean or Six-Sigma certification and experience
• Strong understanding of the utility business.