Process & Documentation Specialist (6-Month Contract)

The Fountain Group; Columbus (OH); On-site; USD 28,000 - 30,000; Part time

Job summary

The Fountain Group in Columbus, OH is seeking a detail-oriented professional to process state or customer documents within a 6-month contract. You will follow established SOPs and use Microsoft Office tools to ensure accuracy and timely issue resolution.

You will create process documentation, assist in training on policy changes, and work with internal teams to resolve licensing matters while analyzing data to drive improvements and support special projects.

Qualifications

• High School Diploma or equivalent required.
• Minimum two years of customer service or related work experience required.
• Prior experience with Microsoft Office applications preferred.

Responsibilities

• Process state or customer documents following SOPs using proprietary and Microsoft suite applications.
• Create process documentation and assist in issue resolution with internal and external customers.
• Train and implement process and policy changes; assist customers, team members and vendors with training.
• Collaborate with Customer Success Associates, Filing Specialists, and other teams to resolve licensing matters promptly.
• Analyze data and recommend process improvements and reporting; participate in special projects.

Skills

Customer service

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

The Fountain Group in Columbus, OH is seeking a detail-oriented professional to process state or customer documents within a 6-month contract. You will follow established SOPs and use Microsoft Office tools to ensure accuracy and timely issue resolution.

You will create process documentation, assist in training on policy changes, and work with internal teams to resolve licensing matters while analyzing data to drive improvements and support special projects.