Process Documentation Leader & Training

RXinsider LTD.; Orlando (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

401(k) matching

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Job summary

AssistRx, Inc. seeks a Manager, Process Documentation Team to lead a skilled group of documentation professionals. You will mentor staff, set writing standards, and ensure accurate, compliant procedures and workflows across departments.

You will collaborate with SMEs to map processes, implement a centralized document control system, and monitor quality KPIs to drive efficiency and training alignment.

Qualifications

• Bachelor's degree in Technical Communication, Business Administration, or related field.
• 3-5+ years in technical writing, process documentation, or a management role.
• Experience with document management systems (DMS), Wikis (Confluence), or process mapping software (Visio).
• Exceptional writing, editing, and interpersonal skills to work across cross-functional teams.
• Strong ability to analyze complex processes and translate them into clear, actionable, step-by-step documentation.

Responsibilities

• Manage, mentor, and train a team of documentation professionals.
• Develop, implement, and maintain standards for documentation format, style, and quality control.
• Translate business processes, procedures, and workflows with SME collaboration.
• Implement and manage a centralized document control system/repository.
• Ensure documentation adheres to regulatory, legal, and company standards.
• Monitor KPIs related to documentation accuracy, timeliness, and team productivity.

Skills

Team leadership

Documentation standards

Process mapping

Confluence

Visio

Interpersonal skills

Writing/editing

Education

Bachelor's degree in Technical Communication

Tools

Confluence

Visio

Document Management Systems

Job description

AssistRx, Inc. seeks a Manager, Process Documentation Team to lead a skilled group of documentation professionals. You will mentor staff, set writing standards, and ensure accurate, compliant procedures and workflows across departments.

You will collaborate with SMEs to map processes, implement a centralized document control system, and monitor quality KPIs to drive efficiency and training alignment.