Strategic Head of Order Documentation & Process Quality

Zynex-Medical,-Inc.; Denver (CO); On-site; USD 85,000 - 120,000; Full time

Job summary

Zynex-Medical, Inc. is seeking an experienced Manager to lead the Order Documentation function in Denver. You will establish standards, monitor quality and productivity, drive process improvements, and ensure alignment with privacy and SOPs across cross-functional teams.

The role focuses on coaching and developing supervisors and specialists, ensuring timely documentation review, payer readiness, and scalable workflows within a fast-paced healthcare environment.

Qualifications

• High school diploma or equivalent required; associate degree or relevant healthcare coursework preferred.
• Minimum of five years of experience reviewing and interpreting medical records, claims documentation, clinical documentation, insurance documentation, prior authorization records, or related healthcare documentation.
• Minimum of five years of supervisory, training, quality review, or workflow oversight required in the US Healthcare space.
• Working knowledge of medical terminology and the ability to understand documentation related to patient history, diagnoses, treatment plans, orders, and supporting clinical notes.
• Strong ability to coach team members, explain documentation expectations, and provide clear feedback in a professional and constructive manner.
• Strong attention to detail and ability to identify documentation gaps, inconsistencies, discrepancies, quality trends, and process improvement opportunities.
• Excellent written and verbal communication skills, including the ability to summarize findings, communicate expectations, and elevate issues clearly and professionally.
• Ability to interpret and reinforce established criteria, checklists, standard procedures, payer requirements, and leadership direction.
• Proficiency with Microsoft Office applications and the ability to use claims, documentation, authorization, reporting, or case management systems.
• Ability to manage competing priorities, team workload, escalations, and performance expectations in a fast-paced environment.

Responsibilities

• Lead the Order Documentation function by setting expectations, aligning priorities, managing performance, and providing direction and support to supervisors and specialists.
• Oversee consistent application of documentation review standards, payer requirements, medical necessity criteria, internal workflows, and escalation protocols.
• Own departmental quality, productivity, timeliness, and accuracy outcomes through monitoring, reporting, coaching, corrective action, and continuous improvement.
• Develop supervisors, leads, and specialists through structured coaching, training plans, performance feedback, and accountability routines.
• Identify workflow gaps, payer changes, system needs, and operational risks; lead initiatives to improve accuracy, efficiency, scalability, and adoption.
• Partner with leadership and cross-functional teams to resolve documentation barriers and improve handoffs across the order lifecycle.
• Maintain privacy standards, documentation requirements, payer guidance, audit expectations, SOPs, and escalation pathways.
• Manage staffing, performance, reporting, escalation support, and operational priorities for the documentation review team.
• Ensure patient, provider, claims, and business information is handled in accordance with company policies and privacy standards.
• Maintain and improve reporting tools, SOPs, training materials, audits, and other resources supporting documentation review accuracy and accountability.
• Participate in department planning, leadership updates, payer readiness efforts, and audit preparation.

Skills

Operational Leadership

Documentation Governance

Quality & Performance Management

People Development

Process Improvement

Cross-Functional Collaboration

Compliance Awareness

Education

High School Diploma

Associate degree or healthcare coursework preferred

Relevant healthcare coursework

Tools

Microsoft Office

Claims systems

Documentation review systems

Job description

Zynex-Medical, Inc. is seeking an experienced Manager to lead the Order Documentation function in Denver. You will establish standards, monitor quality and productivity, drive process improvements, and ensure alignment with privacy and SOPs across cross-functional teams.

The role focuses on coaching and developing supervisors and specialists, ensuring timely documentation review, payer readiness, and scalable workflows within a fast-paced healthcare environment.