Process Design Consultant II – Credit Transformation

Bank of America; Jacksonville (FL); On-site; USD 100,000 - 160,000; Full time

Job summary

Bank of America is hiring a Process Design Consultant to transform commercial credit delivery. You will assess current-state processes, partner with stakeholders, and design end-to-end solutions that improve efficiency and user experience.

You will lead enterprise change artifacts and apply best-practice process engineering to deliver measurable business benefits. You will collaborate with business and technology teams, drive adoption of new platforms, and help modernize credit operations

Qualifications

• 5+ years in Credit, Credit Operations, Transformation/Strategy, or Process Design.
• Interest in learning new platforms and technologies.

Responsibilities

• Implements moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
• Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
• Establishes a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
• Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design-oriented solutions with clearly defined business case benefits
• Leads the development of enterprise change management deliverables for material projects including SIPOC, RACI process maps, risk assessments, control plans, and related artifacts

Skills

Change Management

Process Design

Continuous Improvement

Decision Making

Strategic Thinking

Business Process Analysis

Process Simplification

Process Performance Measurement

Program Management

Scenario Planning

Tools

Excel

PowerPoint

Visio

Job description

Bank of America is hiring a Process Design Consultant to transform commercial credit delivery. You will assess current-state processes, partner with stakeholders, and design end-to-end solutions that improve efficiency and user experience.

You will lead enterprise change artifacts and apply best-practice process engineering to deliver measurable business benefits. You will collaborate with business and technology teams, drive adoption of new platforms, and help modernize credit operations