Process Coordinator - NonExempt (Clinic)

U.S. Dermatology Partners; Hillandale (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

U.S. Dermatology Partners is seeking a Process Coordinator/EMR Coordinator in Hillandale, MD to support the pathology lab and manage EMR/LIS duties.

The role includes troubleshooting, maintaining interfaces, testing, and liaising with multiple EMR vendors and clients to ensure accurate report transmission. The candidate will monitor daily transmissions, assist with billing and CPT codes, and handle special projects while maintaining strong vendor relationships and delivering timely, high‑quality

Qualifications

• Experience coordinating EMR/LIS projects and interfaces.
• Ability to troubleshoot EMR/LIS issues with vendors and clients.
• Strong written and verbal communication for cross‑functional teams.

Responsibilities

• EMR troubleshooting and interface management with LIS.
• Monitor daily EMR transmissions and report issues.
• Coordinate with internal teams, labs, vendors and clients.
• Support billing charges, CPT codes, and client billing processes.
• Complete special projects and ensure data integrity and QA.

Skills

Project management

Communication

Troubleshooting

Customer service

Quality assurance

Job description

PROCESS COORDINATOR / EMR COORDINATORSECTION 1: Job Summary (Summary of the basic functions of the position)The Process Coordinator/EMR Coordinator performs an array of administrative duties. supports the pathology lab by performing duties required to maintain Electronic Medical Records (EMR) and Laboratory Information System (LIS).SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)Electronic Medical Record Duties:EMR troubleshootingMaintain client interfacesResolve technical issues with EMR and LIS working with internal and external customersCollaborate with personnel in practices, lab LIS vendor, and outside interface EMR vendors, troubleshoot and resolve technical errors, conduct necessary testing process and propose solutions related to compatibility and maintenance, monitor/troubleshoot daily incoming orders and report transmissionFamiliarity with multiple interface vendors (i.e. Ellkay, ModMed, NexTech, Athena, LabSoft, EZ Derm, eClinical) a plus, but not necessaryMaintain positive relationships with all software vendors and clients to proactively identify issues and offer resolutionConduct necessary updates, testing process and propose solutions or improvementsLiaison for multiple computer-based systems utilized in pathology lab and clinics (LIS, billing, EMR, etc.)Daily monitoring/confirmation of EMR transmissions, communicate with programmers and clients to ensure successful transmission of reportsAssist with billing charges, CPT codes, MIPS, client direct billing, and patient billingComplete special projects when requiredSkillset Requirements:Project management/time management skills – able to set and meet deadlinesExcellent communication skills both verbally and written – able to speak with vendors, programmers, clients, as well as write a coherent and concise emailRequires someone who can work independently and efficientlyTroubleshooting/technical skillsCustomer Service:Coordinate and collaborate with system vendors, lab personnel, and clients when neededRespond professionally to the needs of internal and external customers in timely mannerQuality Assurance:Reporting Melanoma Tumor RegistryMaintains daily, monthly, annual monitoring of various electronic systems with appropriate documentationFollows all policies and procedures of the organizationPerforms other duties that may be necessary or in the best interest of the organization.