EMR Support Assistant

Veiovis LLC; Tamuning (GU); On-site; USD 55,000 - 75,000; Full time

Job summary

Veiovis LLC in Guam is seeking an EMR Trainer to join the eClinicalWorks team that supports the day-to-day operations of the clinic. You will ensure that the system and personnel using it adhere to core organizational values.

Responsibilities include staff training on EMR use, testing workflows, reporting, and providing first-level system support. You will document issues, coordinate with IT, and help implement current ICD/EMR updates.

Qualifications

• Graduate of Associate Degree or two-year course in related field preferred.
• Minimum of 2 years experience in the medical field.
• Effective team player with good interpersonal relationship skills.
• Good oral and written communication skills.
• Strong ethics and personal integrity.
• Basic familiarity with healthcare laws and requirements.
• Proficient in MS Office programs including Excel.

Responsibilities

• General knowledge on EMR applications and functionality.
• Provide software support calls regarding clinical applications.
• Coordinate with IT Support Services and Infrastructure staff to resolve EMR issues.
• Document and track EMR problems and resolutions using the IT Ticket System.
• Conduct random chart audits to ensure accuracy of medical records.
• Train staff on EMR usage and template creation/modification.

Education

Associate Degree or two-year related coursework

Tools

MS Office (Excel)

Job description

Job Summary:

Reports directly to the EMR Trainer and Clinic Administrator and would be a member of the eClinicalWorks Team that handles the day-to-day functions that support the operation of the clinic. Ensure that the system, as well as personnel utilizing the system adheres to the core organizational values.

Essential Duties and Responsibilities:

• General knowledge on EMR applications and functionality.
• General knowledge of front office, billing, clinical and reporting systems.
• Participates in testing system workflows and any necessary modifications of these materials.
• First level system support and involved in the training and knowledge transfer of system to the staff(Physicians, Mid-Levels, Nurses, Medical Assistants, and other Administrative groups) includingtemplate building, and template modification.
• Provide software support calls in regard to the use of clinical applications.
• Keeps documentation current with each new EMR release and /or relevant process change.
• Works with EMR users to determine timing of new releases, updates and patches; develops writtenrequests to vendor for new function.
• Stays updated on trends related to eClinicalWorks through participation with online
• Coordinates with IT Support Services and Infrastructure staff as needed to resolve problems and toschedule changes to or for the EMR.
• Uses the IT Ticket System to document and track EMR problems and resolution.
• Assists in creation and validation of EMR custom reports as needed.
• Conducts random chart audits to ensure accuracy of medical records.
• Provides application support to users and perform training of clinical applications.
• Ensures notes are locked in a timely manner based on protocol. Follows up with Senior Managers toensure the correct action is taken.
• Demonstrates solid customer service skills with a high level of professionalism and ability to work incomplex situations.
• Coordinates with IT Support Services and others in the implementation of current InternationalClassification of Disease (ICD) for the eCW system when it is available.
• Collaborate and coordinate internally with Physicians, Directors, Managers and Staff for any EMRrelated upgrade, interface and related matters.
• Coordinate with external partners on EHR interfaces such as DLS, Avreo and DPHSS HER system
• Maintains a professional attitude and appearance.
• Performs all other duties as assigned.

Education and Experience:

1. 1. Graduate of Associate Degree or two (2) year course in related field preferred.
2. 2. Minimum of 2 years experience in the medical field.
3. 3. Effective team player. With very good interpersonal relationship skills and can work and relate wellwith co-employees, patients and customers.
4. 4. Must have the behavioral sensitivity, maturity, diplomacy and tact in addressing complex situationsand handling irate customers.
5. 5. Good oral and written communication skills.
6. 6. Strong ethics and a high level of personal and professional integrity.
7. 7. Must have basic familiarity on federal and state laws and requirements relating to healthcare management.
8. 8. Computer literate and very highly proficient in using MS office programs including excel program.