Process Assistant, RSR

Amazon; Jackson (TN); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

EAP

Mental Health Support

Medical Advice Line

401(k) matching

Shift differentials

Overtime pay

Job summary

Amazon Process Assistant in the Last Mile division supports daily operations, allocating labor, leading briefings, and coordinating tasks to ensure on-time deliveries. The role emphasizes safety, equipment readiness, and adherence to SOPs in a fast-paced environment.

Qualifications include a high school diploma and flexible shifts, with potential for overtime and Amazon experience preferred. This position aligns with Amazon’s bias for action and customer-centric leadership principles.

Qualifications

• 1+ years of Microsoft Office experience.
• High school diploma or equivalent.
• Flexible schedule including weekends/nights/holidays.
• Physically capable of lifting up to 49 pounds and standing up to 12 hours.
• 40 hours/week with overtime as required.
• Associate or Bachelor’s degree or prior Amazon experience.
• Demonstrates problem solving and analytical skills.
• Effective written and verbal communication across levels of an organization.

Responsibilities

• Track and report ATS/labor hours
• Lead meetings and assign job duties
• Maintain area performance through metrics
• Provide timely feedback on associate performance
• Participate in Operational Excellence initiatives
• Ensure safe and clean work areas

Skills

Microsoft Office

Analytical skills

Team leadership

Communication

Education

High School Diploma or equivalent

Associate’s or Bachelor’s Degree

Job description

Amazon Process Assistant (Full-time)

Since opening our virtual doors in 1995, we’ve been pushing the boundaries of ‘possible’ further and further. Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren’t content with just standing still. We’re aiming to become the most customer-centric company on Earth.

Rural Super Rural (RSR) is an exciting organization within Amazon dedicated to ensuring our customers receive their deliveries and are satisfied with their service, even in our most remote area. We are a combination of operations and support teams aligned to continually strive to innovate the last mile delivery process while bringing smiles to our customer’s faces.

Process Assistants are part of the Last Mile operations in RSR and play a crucial role in this rapidly growing team. Process Assistants are responsible for daily management of department duties including: allocating labor, leading meetings, assigning job duties, providing work direction and communicating with internal and external suppliers.

Responsibilities

• Track and report ATS/labor hours
• Occasionally assist with production duties, train associates and verify SOP (standard operating procedure) compliance
• Ensure successful area performance through tracking and reporting metrics
• Independently assess all aspects of associate work performance and provide timely and detailed feedback
• Participate in Operational Excellence initiatives
• Maintain a full understanding of workflow and daily production goals
• Review and update SOP’s as required
• Ensure work areas remain clean and are properly equipped
• Identify and address safety hazards within the work area, and participate in safety initiatives
• Coach associates on ways to work safely at all times
• Ensure all job injuries are reported timely in accordance with established policies and procedures
• Provide vacation coverage for Area Managers

Qualifications

• 1+ years of Microsoft Office products and applications experience
• High school or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours/week, and overtime as required
• Associate’s or Bachelor’s Degree, and/or prior Amazon experience
• Awareness and willingness to use OPEX tools and techniques
• Demonstrates problem solving and analytical skills
• Ability to communicate effectively (written and verbal) across various levels of an organization
• History of meeting/exceeding departmental goals
• Experience leading teams
• Capable of providing direction to team members using independent judgment
• Organization and time management skills

Equal Opportunity Employment Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Benefits

Starting pay for this position ranges from $23.25 to $25.25 USD hourly. Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching, and additional earnings such as shift differentials and overtime pay. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.