Procedure Scheduler - UMHP - Endoscopy * Days - 36hrs/wk.

University of Michigan Health-West; Wyoming (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

University of Michigan Health-West is seeking a Procedure Scheduler to coordinate surgical and procedural scheduling for assigned providers. This role serves as the liaison between patients and hospital areas, supporting pre-procedural testing and insurance processes.

The position operates under limited direction in a dynamic clinical setting. The candidate should have high school education, plus relevant experience in a medical office.

Qualifications

• Strong keyboarding and data entry skills.
• Excellent customer service and written/spoken communication.
• Strong interpersonal and teamwork abilities.
• Knowledge of medical terminology and coding concepts helpful.
• Ability to organize, prioritize and work independently.

Responsibilities

• Schedules and coordinates procedures done internally or externally.
• Arranges pre-procedural testing, clearance, and medication holds as needed.
• Verifies insurance coverage and processes authorizations.
• Monitors daily schedules, communicates conflicts to leadership.
• Maintains confidentiality of patient and staff information.
• Performs duties with minimal supervision and applies critical thinking.
• Participates in process improvement to enhance scheduling and workflows.

Skills

Keyboarding

Customer service

Communication skills

Interpersonal skills

Medical coding

Independent work

Education

High School or equivalent

Associate Degree in Science or related field

Bachelor’s Degree preferred

Job description

Under limited direction, the Procedure Scheduler coordinates surgery and/or procedural scheduling for their assigned providers. The Procedure Scheduler will act as a liaison between the patient and the hospital areas.

Requisition #: req12738
Shift: Days
FTE status: 0.9
On-call: No
Weekends: No

General Summary

Under limited direction, the Procedure Scheduler coordinates surgery and/or procedural scheduling for their assigned providers. The Procedure Scheduler will act as a liaison between the patient and the hospital areas.

Requirements

• High School education or equivalent. Associate Degree in Science or related field, Bachelor’s Degree preferred.
• One year of experience in a medical office and/or prior experience coordinating referrals
• Medical terminology knowledge.
• Excellent keyboarding skills.
• Excellent customer service skills and communication skills (oral and written)
• High level of interpersonal skills
• Training or experience in medical coding and managed care insurance plans
• Ability to organize, prioritize and perform duties in an independent manner with minimal supervision.

Essential Functions And Responsibilities

• Schedules and coordinates procedures done internally or externally.
• Coordinates necessary pre-procedural testing, clearance, and/or medication holds.
• Validates insurance coverage and processes insurance authorizations.
• Oversees and analyzes daily surgery/procedure schedules one to two weeks in advance to identify and communicate conflicts and/or gaps with office leadership.
• Communicates with admitting, pre admit testing and surgery or procedure leadership, as necessary.
• Maintains confidentiality of all patient and staff information.
• Responsible to perform duties in an independent manner using critical thinking skills and minimum supervision.
• Demonstrates principles of continuing improvement in achieving department and organizational goals and objectives and participates in process improvement activities to enhance scheduling and authorization processes and workflows.
• Demonstrates high level of customer service skills when communicating with physician offices, other departments.
• Monitors block schedule utilization. Provides feedback to leadership when additional block time, or a decrease in block time is necessary and drops procedure blocks in a timely manner when provider will not utilize block.
• Performs other duties as assigned. These may including but are not limited to: Maintaining a current knowledge base of use standards of care in professional practice; pursuing self-directed learning and continuing education opportunities; and participating on committees, task forces, and work groups as determined by management.