Procedure Scheduler - UMHP - Endoscopy * Days - 36hrs/wk.

University of Michigan Health-West; United States; On-site; USD 42,000 - 58,000; Part time

Job summary

University of Michigan Health-West in the United States seeks a Procedure Scheduler for Endoscopy to coordinate surgical and procedural scheduling for assigned providers and serve as a liaison between patients and hospital areas.

The role manages pre-procedural testing, insurance authorizations, and daily schedules one to two weeks in advance, ensuring smooth operations and confidentiality across teams.

Qualifications

• High School education or equivalent; Associate/Bachelor preferred.
• One year of experience in a medical office or coordinating referrals.
• Knowledge of medical terminology.
• Excellent keyboarding skills.
• Excellent customer service and communication skills (oral and written).
• Strong interpersonal skills.
• Training or experience in medical coding and managed care insurance plans.
• Ability to organize, prioritize and work independently with minimal supervision.

Responsibilities

• Schedules and coordinates procedures done internally or externally.
• Coordinates necessary pre-procedural testing, clearance, and/or medication holds.
• Validates insurance coverage and processes insurance authorizations.
• Oversees and analyzes daily surgery/procedure schedules one to two weeks in advance to identify conflicts and communicate with leadership.
• Communicates with admitting, pre-admit testing and surgery or procedure leadership as necessary.
• Maintains confidentiality of all patient and staff information.
• Performs duties independently using critical thinking with minimal supervision.
• Contributes to process improvement to enhance scheduling and authorization workflows.
• Maintains high level of customer service when communicating with physician offices and departments.
• Monitors block schedule utilization and provides feedback for adjustments.
• Performs other duties as assigned.

Skills

Medical terminology

Keyboarding

Customer service

Communication

Interpersonal skills

Education

High School diploma or equivalent

Associate Degree in Science or related field

Bachelor’s Degree preferred

Job description

Procedure Scheduler - UMHP - Endoscopy * Days - 36hrs/wk.

Requisition #: req12738

Shift: Days

FTE status: 0.9

On-call: No

Weekends: No

General Summary:

Under limited direction, the Procedure Scheduler coordinates surgery and/or procedural scheduling for their assigned providers. The Procedure Scheduler will act as a liaison between the patient and the hospital areas.

Requirements:

• High School education or equivalent. Associate Degree in Science or related field, Bachelor’s Degree preferred.
• One year of experience in a medical office and/or prior experience coordinating referrals
• Medical terminology knowledge.
• Excellent keyboarding skills.
• Excellent customer service skills and communication skills (oral and written)
• High level of interpersonal skills
• Training or experience in medical coding and managed care insurance plans
• Ability to organize, prioritize and perform duties in an independent manner with minimal supervision.

Essential Functions and Responsibilities:

1. Schedules and coordinates procedures done internally or externally.
2. Coordinates necessary pre-procedural testing, clearance, and/or medication holds.
3. Validates insurance coverage and processes insurance authorizations.
4. Oversees and analyzes daily surgery/procedure schedules one to two weeks in advance to identify and communicate conflicts and/or gaps with office leadership.
5. Communicates with admitting, pre admit testing and surgery or procedure leadership, as necessary.
6. Maintains confidentiality of all patient and staff information.
7. Responsible to perform duties in an independent manner using critical thinking skills and minimum supervision.
8. Demonstrates principles of continuing improvement in achieving department and organizational goals and objectives and participates in process improvement activities to enhance scheduling and authorization processes and workflows.
9. Demonstrates high level of customer service skills when communicating with physician offices, other departments.
10. Monitors block schedule utilization. Provides feedback to leadership when additional block time, or a decrease in block time is necessary and drops procedure blocks in a timely manner when provider will not utilize block.
11. Performs other duties as assigned. These may including but are not limited to: Maintaining a current knowledge base of use standards of care in professional practice; pursuing self-directed learning and continuing education opportunities; and participating on committees, task forces, and work groups as determined by management.