Procedure Scheduler & Patient Care Coordinator

Paycom; Chattanooga (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Galen Medical Group Downtown GI in Chattanooga is seeking a Procedure Scheduler/Administrative Assistant. The role schedules procedures and preoperative requirements, coordinating with physicians, staff, and outside facilities to ensure timely, accurate patient processing.

The position requires a High School diploma, at least two years of administrative experience, and knowledge of CPT/ICD-10 coding as well as insurance preauthorization.

Qualifications

• High School graduate or equivalent.
• Minimum of two years’ experience as an administrative assistant.
• Experience with insurance preauthorization and patient collections.
• Excellent customer service skills.
• Extensive knowledge of Windows and Microsoft Office.
• Knowledge of CPT and ICD-10 coding.
• Knowledge of basic medical terminology.

Responsibilities

• Coordinate and schedule procedures and follow-up appointments as designated by physicians according to established policies and procedures.
• Interact with patients’, physicians and other staff within the clinic and at outside facilities providing accurate, timely and responsive information.
• Coordinate processes and timing as required to meet physician and facility requirements.
• Schedule diagnostic therapy and other treatments as requested.
• Make sure authorization for procedure from patient’s insurance company has been requested.
• Provide patient with generic preoperative information sheets and advise patients of preoperative procedure and financial requirements.
• Submit patient clinical and financial information to facility assuring appropriate medical records release, if needed.
• Answer and screen telephone calls in a courteous manner, and record messages for physician and other personnel.
• Obtain accurate information from patients and ensure registration is complete.
• Coordinate the collection of patient pre-payments by sending Pre-Payment department a task when patient is scheduled.
• Provide information to patients regarding unpaid balances prior to procedure.
• File records in appropriate sections of patient electronic or paper charts and keep patient charts in proper order.
• Review financial and clinical paperwork to assure completion before the scheduled procedure date.
• Maintain files and patient records in a confidential manner.
• Perform other related duties as directed or assigned.

Skills

Customer service

Independent work

Organization

Verbal & written communication

Problem solving

Windows

Microsoft Office

Education

High School graduate or equivalent

Tools

Windows OS

Microsoft Office

Job description

Galen Medical Group Downtown GI in Chattanooga is seeking a Procedure Scheduler/Administrative Assistant. The role schedules procedures and preoperative requirements, coordinating with physicians, staff, and outside facilities to ensure timely, accurate patient processing.

The position requires a High School diploma, at least two years of administrative experience, and knowledge of CPT/ICD-10 coding as well as insurance preauthorization.