CLERICAL SUPPORT FLOAT POOL

Paycom - ATS; Chattanooga (TN); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) benefits

Education reimbursement

Holiday Pay

Paid time off

Life Insurance & Long Term Disability

Job summary

Galen Medical Group seeks a friendly Clerical Support for its Float Pool in the Chattanooga region. The role provides coverage across multiple Galen locations, handling front desk tasks, appointment scheduling, and check-in/check-out processes.

Mileage between sites is reimbursed as needed, with a 12-month commitment before applying for site-specific roles. Responsibilities include greeting patients, updating demographics, processing payments, and ensuring accurate documentation in the practice

Qualifications

• Requires high school diploma or equivalent.
• Must be computer literate and able to perform data entry with accuracy.
• Preferred: 3+ years medical receptionist experience.

Responsibilities

• Greet patients and visitors in person or by phone in a professional manner.
• Collect and update demographic and insurance information in the practice management system.
• Verify coverage and eligibility; handle co-pays and balances per site protocol.
• Assist with check-in/check-out, scheduling, and switchingboard duties as needed.
• Maintain confidentiality and HIPAA compliance at all times.
• Support other team members to ensure smooth clinic operations.

Skills

Customer service

Data entry

Medical terminology

HIPAA compliance

Phone etiquette

Education

High school diploma

Tools

PMS software

Job description

Clerical Support- Float PoolGalen Medical Group offers several medical specialties throughout the Chattanooga region. We provide quality care and patient-friendly services to adults and children of all ages. Our mission is to elevate the health of our community through multiple medical specialties providing excellent care delivered with wisdom, compassion, integrity, and a commitment to technology, education, and scientific inquiry. Galen is CHATTANOOGA'S Doctor!This will be a Floating role between different Galen locations to cover temporary absences for Medical Office Clerical Positions. The Float Pool role will require a 12 month commitment before being eligible to apply for an office specific role. Mileage allowance will be provided for travel between different locations daily, if needed.Summary/Objective:Welcome visitors by greeting them in person or over the telephone in a prompt, professional and courteous manner recognizing this position is the initial representation of all Galen Medical Group and the Site specifically. This position provides support in the following areas: Check-In, Check-Out, Switchboard Operator, Appointment Scheduler, and/or Receptionist.Essential Functions: Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.Exhibits a high-level customer service approach by greeting all patients and visitors in a timely and helpful manner.Obtain, update, and enter demographic and insurance information for the patient into the practice management system (PMS).Scan patient’s insurance cards into the PMS. Verify coverage and eligibility.Point of Service collections – Collect Co-pays, Co-insurance, Past Due balances and Collection balances per site protocol.Notifies appropriate personnel of the patient’s presence for medical services.Performs daily reconciliation of cash, checks, and credit card payments.Responsible for credit card batch processing and daily deposit reconciliation.Notifies the manager immediately of discrepancies in payments and collections, including discrepancies with out-of-balance batch reports.Knowledgeable of participating insurance plans accepted by the office.Provide the patient with updates regarding delays in the Provider’s schedule.Assures the Waiting room is clean and tidy at all times.If Check-Out duties are included in your job position, the following guidelines must be followed:Schedule future appointmentsPoint of Service collections if done post visitReturn to Work and School notesSchedule specialist appointments, and outside testing depending on site.If Switchboard duties are included in your job position, the following guidelines must be followed:Responsible for opening the Switchboard when the clinic opens.Transfers and removes lines to and from the forwarding function to answering service when deemed appropriate by the manager.Receives telephone messages via telephone and/or fax from the answering service and relays messages to the appropriate parties.Answers all incoming telephone calls and alerts the appropriate staff of needs.Courteously and efficiently assists patients with their needs when receiving calls.Accurately records detailed messages and sends task to the appropriate person.Notifies personnel of incoming telephone calls according to the department guidelines.Refers to On Call schedule daily and relay to the answering service before closing the office.Active participation in process improvement efforts.If Appointment Scheduling is included in your job position, the following guidelines must be followed:Check availability for requested appointment. If provider or time is not available, offer alternate options to the patient according to office protocol.Schedule appointments in PMS.Reschedule patient appointments as requested.Manage recall list.If Pharmacy duties are included in your job position, the following guidelines must be followed:Answering telephone calls and conducting outbound calls.Checking in patients for Patient Assistance and Pharmacy appointments.Running the Pharmacy P.O.S. system.Setting up Pharmacy deliveries.Assisting with other Pharmacy Related duties as necessary.May be required to assist other team members based on office demands.Must adhere to HIPAA guidelines at all times in order to maintain the highest level of patient confidentiality.Other duties as assigned by Regional Manager or Site Manager.Other Duties/Responsibilities:Promote the mission, vision, and values of Galen Medical Group.Maintain confidentiality of all patients, medical, financial, and legal information.Report to work on time and as scheduled.Represent the organization in a positive & professional manner.Comply with all organization policies and standards regarding ethical business practices.Participate in performance improvement and continuous quality improvement activities.Attend regular staff meetings and in-services as directed by your manager.Consistently demonstrate the value of the team concept.Understands and abides by OSHA, HIPAA & CLIA standards.Knowledge/Skills/Abilities:Ability to handle difficult situations involving patients, physicians, or others in a professional manner.Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude.Ability to manage multiple and simultaneous responsibilities.The above job description is intended to describe the general content of and requirements for this job. It is not intended to be a complete statement of duties, responsibilities, or requirements.QUALIFICATIONS:Required:High school graduate or equivalent.Must be computer literate.Ability to perform mathematical calculations.Above-average spelling skills.Preferred:3 or more years’ medical receptionist experience.Medical experience and terminology helpful but not required.As part of the Galen Medical Group, the applicant must be a team player and provide excellent customer service while assessing our patients’ needs efficiently. Perform all duties in compliance with Galen Medical policies, HIPAA, and OSHA standards.Galen Medical Group is a member of the TN Drug-Free Workplace and it is a requirement that we conduct a pre-employment drug screen, as part of the hiring process.Why should you apply?401(k) benefits.Education reimbursement.Holiday Pay.Great earned time-off policy.Company-paid Life Insurance & Long Term Disability.