Procedure Scheduler - Pain Care (FT) + Benefits

Capitol Pain; Lone Tree (CO); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid Time Off

Flexible Spending Account

Life Insurance

Disability insurance

401(k) with matching

Job summary

CPI Health in Lone Tree, CO is seeking a full-time Procedure Scheduler to coordinate surgical schedules and ensure resources align for high-quality patient care. The role emphasizes clear phone communication, patient data accuracy, and adherence to scheduling guidelines.

Responsibilities include insurance verification, patient instruction, and collaboration with providers. Competitive benefits support a stable, patient-focused work environment.

Qualifications

• High School diploma or equivalent.
• Strong knowledge of eCW EMR software mandatory.
• 2+ years of experience in surgery and/or procedure scheduling preferred.
• Knowledge of pain management care preferred.
• Knowledge of medical terminology and medical environment a plus.
• Exceptional customer service skills.
• Excellent organizational and computer skills.
• Ability to multi-task, problem solve, and prioritize tasks based on urgency.
• Excellent usage of Multi phone line system and heavy computer use.
• Friendly and professional telephone manner.
• Ability to work cooperatively and communicate effectively with others.
• Flexibility, promptness, and desire to be team player.
• Excellent organizational, oral and written communication skills.
• Exceptional attention to detail with emphasis on accuracy and efficiency.

Responsibilities

• Answer a multi-line phone, speaking clearly and in a mature, professional manner.
• Assess patient’s need, transfer appropriately.
• Triage overflow calls, take messages from patients and voicemail.
• Schedule patients for follow-up appointments; verify demographic and insurance information and document changes.
• Insurance verification for new patient consults; contact insurance company and verify eligibility.
• Demonstrate knowledge of clinic procedures and answer related questions.
• Provide instructions for procedures and what to bring to appointments.
• Distribute confirmation and welcome letters.
• Apply customer service skills and proactive communication with patients.
• Maintain patient confidentiality per policies.
• Complete assigned worklog tasks accurately.
• Follow Scheduling Guidelines and internal procedures.
• Communicate effectively with providers and staff.
• Perform other duties to support CPI Health's mission.

Skills

Customer service

Organizational skills

Multitasking

Phone handling

Communication skills

Team player

Education

High School diploma or equivalent

Tools

eCW EMR

Job description

CPI Health in Lone Tree, CO is seeking a full-time Procedure Scheduler to coordinate surgical schedules and ensure resources align for high-quality patient care. The role emphasizes clear phone communication, patient data accuracy, and adherence to scheduling guidelines.

Responsibilities include insurance verification, patient instruction, and collaboration with providers. Competitive benefits support a stable, patient-focused work environment.