Pain Management Surgery Scheduler-Impactful Patient-Centric

Duly Health and Care; Naperville (IL); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and eye

Mental health benefit

Employer provided life and disability

Tuition Reimbursement

401(k) match

Volunteer time off

Parental leave

Job summary

Duly Health and Care in Naperville, IL is seeking a Surgery Scheduler for Pain Management to join a physician-led team dedicated to high-quality patient care. This role supports surgeons and care teams by coordinating pre-op testing, appointments, and documentation with a focus on accuracy and patient experience.

Responsibilities include greeting patients, verifying insurance, scheduling labs and procedures, and maintaining confidentiality while collaborating with billing.

Qualifications

• High school diploma or GED required.
• 2+ years of surgery scheduling, telephone, computer and customer service experience.
• Knowledge of medical terminology.
• Familiarity with CPT and ICD-9 coding.
• Ability to multitask and prioritize.
• Excellent verbal and written communication.
• Professional conduct with patients and staff.

Responsibilities

• Greet patients in a friendly manner whether on the phone or in person.
• Develop and maintain effective working relationships with internal physicians and scheduling staff at facilities.
• Verify patient personal and insurance information -- coordinate pre-op testing per insurance.
• Single point-of-contact for internal staff and external inquiries for all scheduled procedures.
• Schedule and/or reschedule pre-op lab and/or other testing before procedures and surgeries if necessary.
• Contact patient to confirm procedure/surgery.
• Explain and verify proper prep instructions with patients, route to nurse if appropriate.
• Prepare all essential paperwork for referral coordinator and facilities.
• Verify daily doctor's schedules, print and distribute to appropriate personnel.
• Maintain the strictest patient confidentiality.
• Work with billing staff to ensure all procedures are charged.

Skills

Medical terminology

CPT/ICD coding

Referral process

Computer literacy

Multitasking

Time management

Professional conduct

Customer service

Education

High School diploma or GED

Tools

Scheduling software

Job description

Duly Health and Care in Naperville, IL is seeking a Surgery Scheduler for Pain Management to join a physician-led team dedicated to high-quality patient care. This role supports surgeons and care teams by coordinating pre-op testing, appointments, and documentation with a focus on accuracy and patient experience.

Responsibilities include greeting patients, verifying insurance, scheduling labs and procedures, and maintaining confidentiality while collaborating with billing.