Procedure Scheduler

The CORE Institute; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

HSA with qualifying HDHP plans with 2%

401k plan after 6 months with company

Employee Assistance Program 24/7

Employee Appreciation Days

Employee Wellness Events

Job summary

The CORE Institute is seeking a scheduling and patient verification professional to support the coordination of in-office procedures and patient interactions. The role emphasizes accurate demographics, insurance checks, and timely communications with patients and staff.

The position includes handling authorizations, providing financial counseling where needed, and ensuring smooth scheduling while maintaining strict HIPAA confidentiality and high patient satisfaction.

Qualifications

• Two years of experience in the healthcare field.
• Minimum one year in scheduling or insurance verification.
• Previous call center experience preferred.

Responsibilities

• Schedules in-office procedures within the required time as designated by department policies and procedures.
• Updates and confirms patient demographic information and insurance eligibility; handles authorization requirements for claims.
• Provides ongoing communication with patients regarding authorization, financial counseling, and scheduling.
• Responds to patient questions and complaints, resolves problems, and maintains high patient satisfaction.
• Communicates clinical instructions needed for appointments/procedures.
• Answers and resolves incoming calls, triages, and relays messages to staff.

Skills

Call center experience

Scheduling

Insurance verification

HIPAA compliance

Tools

EMR systems

Practice management software

Job description

• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

Minimum Qualifications:

• Two years of experience in the healthcare field is required with previous call center experience is preferred.
• Minimum one year in scheduling or insurance verification

Preferred:

Experience in Spinal Cord, Kyphoplasty, and Imaging is highly preferred

• Schedules in-office procedures within the required time as designated by the department policies and procedures.
• Updates and confirms patient demographic information and insurance eligibility; updates and confirms necessary information including authorization requirements to allow successful processing of claims to insurance plans.
• Provides ongoing communication with the patient(s) regarding authorization, financial counseling, and scheduling.
• Responds to the patient(s) questions and complaints as required, resolving problems and maintaining high patient satisfaction levels.
• Communicates clinical instructions needed for appointments/procedures.
• Answer and resolve incoming calls and requests in a timely, accurate manner. Triage and relay necessary messages to appropriate staff members.
• Ensures that canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.
• Accurately updates patient information in the practice management system and EMR. Performs all required documentation of work completed.
• Ensure strict confidentiality of all health records, member information, and meet HIPAA guidelines.
• Other duties as assigned.

Equal Opportunity Employer
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