Procedure Scheduler

Sentara Health Plans; Norfolk (VA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k with Employer Match

Paid Time Off

Job summary

Sentara Health Plans in Norfolk, VA is seeking a Procedure Scheduler to schedule medical procedures for patients using a computerized system. The role emphasizes accurate information gathering, order entry, and clear communications with patients and care teams.

The position requires a HS diploma and at least one year of healthcare or medical insurance experience, with multiple pathways described for eligible candidates. Sentara offers comprehensive benefits and a supportive work environment.

Qualifications

• Transferrable skills (1 year+ in a call center)
• One year experience with medical insurance in a hospital or physician's office
• One year experience in a healthcare environment
• Completion of healthcare related certificate program

Responsibilities

• Schedule procedures for patients in a computerized scheduling system
• Ensure correct patient and procedure information is obtained
• Handle order entry, communications, and guest relations
• Maintain medical records and perform clerical duties within scope

Skills

Customer Service

Scheduling

Billing

Administrative

Referrals

Education

HS - High School Grad or Equivalent

Job description

## Procedure SchedulerApplyremote type: On-Sitelocations: Norfolk, VAtime type: Full timeposted on: Posted Todayjob requisition id: JR-100154**City/State**Norfolk, VA**Work Shift**First (Days)**Overview:**The **Scheduler** schedules procedures for patients in a computerized scheduling system. Accountable for accurately and completely obtaining required information in the scheduling process, ensuring the correct patient and procedure requested, has been scheduled. Responsible for order entry process, communications, guest relations, medical record maintenance/analysis, and various clerical duties within scope of role**Education** HS - High School Grad or Equivalent**Certification/Licensure** No specific certification or licensure requirements **Experience** **One of the four skill levels required:**1. Transferrable skills (i.e., 1 year or more in a call center environment) **OR**2. One year experience with medical insurance in a hospital or physician's office **OR**3. One year experience in a healthcare environment or **OR**4. Completion of healthcare related certificate program**K****eywords:** #INDEED, Customer Service, scheduling, billing, authorizations, administrative, referrals, Talroo-Allied Health, non-clinical..**Benefits: Caring For Your Family and Your Career**• Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000• Reimbursement for certifications and free access to complete CEUs and professional development• Pet Insurance• Legal Resources Plan• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is metHere at Sentara, we are committed to consistently enhancing our training, advancement tracks, work-life benefits, and more. Our goal is to make you feel more excited to be here every day!**Sentara Norfolk General Hospital**, located in Norfolk, VA, is a 525-bed tertiary care facility that is home to the only Level I Adult Trauma Center and burn trauma unit in Hampton Roads, and also serves as the primary teaching hospital for Eastern Virginia Medical School.In addition to the high-quality heart program at Sentara Heart Hospital, our facility is home to Nightingale Regional Air Ambulance and several other dedicated facilities and specialized services. As a recognized accredited Comprehensive Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart and vascular, neurosciences, neurosurgery, urology, oncology, spine care, advanced imaging, behavioral health, maternity, and women’s health, including a state-of-the-art neonatal intensive care unit.**Sentara Health is an equal opportunity employer** and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.**For positions that are available as remote work,** **Sentara Health employs associates in the following states:**Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.### About UsSentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!