Procedure Scheduler

Sentara; Norfolk (VA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off and Sick Leave

401k/403b with Employer Match

Tuition Assistance

Job summary

Sentara Norfolk General Hospital in Norfolk, VA is seeking a Scheduler to coordinate patient procedures in a computerized scheduling system. The role emphasizes accurate intake of required information, correct patient and procedure verification, and efficient order entry and clerical support.

The position supports communication, medical records maintenance, and guest relations within the scheduling workflow.

Qualifications

• High school diploma or equivalent.
• 1 year in a call center, or 1 year in medical insurance in a hospital/physician office, or 1 year in a healthcare environment, or completion of a healthcare-related certificate program.

Responsibilities

• Schedule procedures for patients in a computerized system.
• Ensure accurate and complete information in scheduling; verify patient and procedure requested.
• Manage order entry, communications, guest relations, medical record maintenance/analysis, and related clerical duties.

Skills

Customer service

Scheduling

Medical billing

Call center

Data entry

Education

High school diploma

Tools

EHR systems

Billing software

Job description

City/StateNorfolk, VAWork ShiftFirst (Days)Overview:The Scheduler schedules procedures for patients in a computerized scheduling system. Accountable for accurately and completely obtaining required information in the scheduling process, ensuring the correct patient and procedure requested, has been scheduled. Responsible for order entry process, communications, guest relations, medical record maintenance/analysis, and various clerical duties within scope of roleEducationHS - High School Grad or EquivalentCertification/LicensureNo specific certification or licensure requirementsExperienceOne of the four skill levels required:1. Transferrable skills (i.e., 1 year or more in a call center environment) OR2. One year experience with medical insurance in a hospital or physician's office OR3. One year experience in a healthcare environment or OR4. Completion of healthcare related certificate programKeywords: #INDEED, Customer Service, scheduling, billing, authorizations, administrative, referrals, Talroo-Allied Health, non-clinical..Benefits: Caring For Your Family and Your CareerMedical, Dental, Vision plansAdoption, Fertility and Surrogacy Reimbursement up to $10,000Paid Time Off and Sick LeavePaid Parental & Family Caregiver LeaveEmergency Backup CareLong-Term, Short-Term Disability, and Critical Illness plansLife Insurance401k/403B with Employer MatchTuition Assistance – $5,250/year and discounted educational opportunities through Guild EducationStudent Debt Pay Down – $10,000Reimbursement for certifications and free access to complete CEUs and professional developmentPet InsuranceLegal Resources PlanColleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is metHere at Sentara, we are committed to consistently enhancing our training, advancement tracks, work-life benefits, and more. Our goal is to make you feel more excited to be here every day!Sentara Norfolk General Hospital, located in Norfolk, VA, is a 525-bed tertiary care facility that is home to the only Level I Adult Trauma Center and burn trauma unit in Hampton Roads, and also serves as the primary teaching hospital for Eastern Virginia Medical School.In addition to the high-quality heart program at Sentara Heart Hospital, our facility is home to Nightingale Regional Air Ambulance and several other dedicated facilities and specialized services. As a recognized accredited Comprehensive Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart and vascular, neurosciences, neurosurgery, urology, oncology, spine care, advanced imaging, behavioral health, maternity, and women’s health, including a state-of-the-art neonatal intensive care unit.Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.For positions that are available as remote work, Sentara Health employs associates in the following states:Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.