Procedure Scheduler

Sentara Health; Norfolk (VA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

401k match

Paid time off

Parental leave

Job summary

Sentara Health in Norfolk, VA, seeks a Scheduling professional to manage procedure appointments in a computerized system, ensuring accurate patient and procedure data. The role supports order entry, communications, and guest relations while maintaining medical records and related clerical duties.

The ideal candidate has call center experience, familiarity with medical insurance processes, and exposure to healthcare environments or OR settings. HS diploma required, full-time, on-site in Norfolk.

Qualifications

• 1 year or more in a call center environment is preferred.
• 1 year experience with medical insurance in a hospital or physician's office.
• 1 year experience in a healthcare environment or OR.
• Completion of healthcare related certificate program is a plus.

Responsibilities

• Schedule procedures for patients in a computerized scheduling system.
• Ensure correct patient and procedure information is captured.
• Handle order entry, communications, and guest relations.
• Maintain medical records and perform related clerical duties.

Skills

Customer service

Scheduling

Billing

Authorizations

Administrative tasks

Education

High School Diploma or equivalent

Tools

Scheduling software

Medical records systems

Job description

Overview

The Scheduler schedules procedures for patients in a computerized scheduling system. Accountable for accurately and completely obtaining required information in the scheduling process, ensuring the correct patient and procedure requested, has been scheduled. Responsible for order entry process, communications, guest relations, medical record maintenance/analysis, and various clerical duties within scope of role.

City/State

Norfolk, VA

Work Shift

First (Days)

Education

HS - High School Grad or Equivalent

Certification/Licensure

No specific certification or licensure requirements

Experience

• Transferrable skills (i.e., 1 year or more in a call center environment) OR
• One year experience with medical insurance in a hospital or physician's office OR
• One year experience in a healthcare environment or OR
• Completion of healthcare related certificate program

Keywords

#INDEED, Customer Service, scheduling, billing, authorizations, administrative, referrals, Talroo-Allied Health, non-clinical.

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Here at Sentara, we are committed to consistently enhancing our training, advancement tracks, work-life benefits, and more. Our goal is to make you feel more excited to be here every day!

Sentara Norfolk General Hospital, located in Norfolk, VA, is a 525-bed tertiary care facility that is home to the only Level I Adult Trauma Center and burn trauma unit in Hampton Roads, and also serves as the primary teaching hospital for Eastern Virginia Medical School.

In addition to the high-quality heart program at Sentara Heart Hospital, our facility is home to Nightingale Regional Air Ambulance and several other dedicated facilities and specialized services. As a recognized accredited Comprehensive Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart and vascular, neurosciences, neurosurgery, urology, oncology, spine care, advanced imaging, behavioral health, maternity, and women’s health, including a state-of-the-art neonatal intensive care unit.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.