OPERATIONAL PROCEDURE DEVELOPMENT ANALYST - 73005659

Florida; Tallahassee (FL); On-site; USD 48,000 - 64,000; Full time

Job summary

The Florida Department of Revenue’s Child Support Program seeks an Operational Procedure Development Analyst to develop and maintain program procedures, forms, and instructional materials. The role demands clear writing, editing, and independent judgment to handle multiple priorities with minimal supervision.

You will manage several projects, revise procedures using plain-language writing, create guides in the knowledge-base, and coordinate with stakeholders and subject matter experts.

Qualifications

• Currently employed with the Florida Department of Revenue.
• Experience using Microsoft Word, Microsoft Excel, and Microsoft Teams.
• Experience writing, editing, or reviewing work-related documents.
• Experience gathering information from multiple sources to produce written guidance or explanations.
• Experience managing multiple assignments or priorities simultaneously.
• Experience in Child Support Program operations, including CAMS.
• Degree or certificate in English, Writing, Communications, Journalism, Technical Writing, or related field.

Responsibilities

• Manage multiple projects with competing deadlines and minimal supervision.
• Develop and revise Program procedures using plain-language writing, proofreading, and editing skills.
• Create and update instructional guides using the Program’s online knowledge-base tools.
• Develop and maintain Program forms.
• Gather and synthesize information from multiple sources into clear, concise guidance.
• Collaborate effectively with stakeholders and subject matter experts.
• Use common software applications and troubleshoot basic technical issues.

Skills

Microsoft Word

Microsoft Excel

Microsoft Teams

Writing

Editing

Documentation

CAMS

Education

English / Writing / Communications / Journalism / Technical Writing

Tools

CAMS

Job description

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OPERATIONAL PROCEDURE DEVELOPMENT ANALYST - 73005659

Date: Oct 23, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:877382

Agency: Department of Revenue

Working Title: OPERATIONAL PROCEDURE DEVELOPMENT ANALYST - 73005659

Position Number:73005659

Salary: $47,667.96 - $63,653.40 / annually

Operational Procedure Development Analyst (Operations Review Specialist)

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training , tuition waivers, paid vacations, insurance, and retirement programs, visit our website .

JOB SUMMARY:

This Operations Review Specialist position develops and maintains Program procedures, forms, and instructional materials. The role requires strong writing and editing skills, independent judgment, and the ability to manage multiple priorities with minimal supervision.

Key Responsibilities:

• Manage multiple projects with competing deadlines and minimal supervision.
• Develop and revise Program procedures using plain-language writing, proofreading, and editing skills.
• Create and update instructional guides using the Program’s online knowledge-base tools.
• Develop and maintain Program forms.
• Gather and synthesize information from multiple sources into clear, concise guidance.
• Collaborate effectively with stakeholders and subject matter experts.
• Use common software applications and troubleshoot basic technical issues.

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue.
• Experience using Microsoft Word, Microsoft Excel, and Microsoft Teams.
• Experience writing, editing, or reviewing work-related documents.
• Experience gathering information from multiple sources to produce written guidance or explanations.
• Experience managing multiple assignments or priorities simultaneously.
• Experience in Child Support Program operations, including CAMS.

PREFERENCES:

• Degree or certificate in English, Writing, Communications, Journalism, Technical Writing, or related field.

SPECIAL NOTES:

• A skills verification test will be conducted prior to interviews.
• This position is not telework eligible.

SALARY: $47,667.96 - $63,653.40 / annually

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location: TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32307 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32303

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.