Probation Dispatch Supervisor — Lead 24/7 Operations

Maricopa County; United States; On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement pension plans

Employee assistance program

Life insurance

Disability insurance

Group legal plan

Pet insurance

PSLF loan forgiveness eligibility

Job summary

Maricopa County's Adult Probation Department seeks a Probation Dispatcher Supervisor to lead a unit of Probation Dispatchers in daily Communications Center operations. The role trains new staff, manages shift coverage, and ensures efficient dispatch of radio and CAD systems in a 24/7 environment.

The ideal candidate has 3+ years in dispatch with supervisory experience, strong teamwork and communication skills, and the ability to develop staff performance while maintaining compliance with FCC and

Qualifications

• Education: High school diploma or GED.
• Experience: 3 years as dispatcher/call taker OR equivalent education/experience.
• Preferred: Associate degree in business, communications, telecommunications, public administration, or related field.
• 1 year of lead or supervisory experience.
• Knowledge of supervisory practices, FCC rules, CJIS, and dispatch operations.

Responsibilities

• Supervise and train Probation Dispatchers.
• Oversee daily operations of the Communications Center.
• Coordinate scheduling and workload to ensure 24/7 coverage.
• Maintain records and reports; provide evaluations and coaching.

Skills

Leadership

Supervisory

Training

Communication

Scheduling

Teamwork

Decision making

Problem solving

Record keeping

Education

High school diploma or GED

Associate degree (preferred)

Tools

Radio system

CAD system

NICE systems

Electronic monitoring

Job description

Maricopa County's Adult Probation Department seeks a Probation Dispatcher Supervisor to lead a unit of Probation Dispatchers in daily Communications Center operations. The role trains new staff, manages shift coverage, and ensures efficient dispatch of radio and CAD systems in a 24/7 environment.

The ideal candidate has 3+ years in dispatch with supervisory experience, strong teamwork and communication skills, and the ability to develop staff performance while maintaining compliance with FCC and