Proactive Service Advisor: Flexible Scheduling

Hireology; Sparks (NV); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Competitive Wages

Flexible Scheduling

Job summary

Hireology is seeking a Service Advisor to manage customer interactions from inquiry through invoicing in a dealership service environment. You will generate leads, drive maintenance recommendations, and coordinate scheduling while ensuring a positive customer experience and accurate communication.

Ideal candidates have high school education with dealership exposure and a willingness to pursue further education in a related field. Strong teamwork and safety awareness are essential.

Qualifications

• Understand operational processes to improve service performance.
• Maintain up-to-date product knowledge of vehicles and services.
• Follow safety policies to ensure a safe workplace.
• Use IT systems to perform daily service tasks and support operations.

Responsibilities

• Proactively generate and prioritize leads by reviewing repair history and contacting customers.
• Drive service sales by assessing needs, recommending maintenance, and coordinating work orders.
• Maximize shop efficiency by planning work time and scheduling resources.
• Ensure a positive customer experience by welcoming customers and communicating changes.
• Build long-term relationships by reviewing work and suggesting future services.
• Foster a collaborative culture within the service department.

Skills

Business acumen

Product knowledge

Safety and compliance

IT literacy

Communication

Customer service

Education

High school diploma

Dealership experience recommended

Further education in relevant field

Job description

Hireology is seeking a Service Advisor to manage customer interactions from inquiry through invoicing in a dealership service environment. You will generate leads, drive maintenance recommendations, and coordinate scheduling while ensuring a positive customer experience and accurate communication.

Ideal candidates have high school education with dealership exposure and a willingness to pursue further education in a related field. Strong teamwork and safety awareness are essential.